Andrea Gilmer

Customer Service

Andrea Gilmer

**** ********** ***

High Point, NC 27265

336-***-****

ad30xj@r.postjobfree.com

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Skills

Time Management

Adaptability

Conflict Resolution

Self-Motivation

Communication

Team Work

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Experience

Green Ford Inc — Front Desk Operator

August 2016 - Present, Greensboro, NC

Answers incoming calls; 150 per day. Directs call to the department or employee the customer requests. Assist in reporting service complaints and problems. Utilization of an electronic switchboard to route multiple incoming calls. Verbalized usage of an highly communication skill.

West End Ministries — Front Desk Receptionist

July 2015 - August 2016, High Point, NC

Responsible for handling front desk and administrative duties, including greeting guests and offering them beverages, answering the phone, handling company inquires, sorting and distributing mail. Maintains procedures; monitoring logbook and visitor badges. Performed outbound calls made to businesses for donations or any generous support to feed the less fortunate.

Friendship Baptist Church — Financial Administration October 2001 - May 2010, High Point, NC

Answering an average of 20 calls per day by addressing number inquires, solving problems and providing solutions to those problems. Earned management trust by serving as Key Holder, which means being held responsible for opening and closing the facility.

AT&T New Accounts — Customer Service Representative

October 1999 - March 2003, Greensboro, NC

Managed a heavy flow of paperwork and cooperated with the accounting departments on invoices and shipping inquires. Served as the main liaison between customers, management, and sales team. Recognition granted for serving in the top 10% of employees who were successful in problem resolutions.

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Education

T. Wingate Andrews High School / High School Diploma

AUGUST 1970 - MAY 1974, High Point,NC 27262

Awarded in Honors Society while maintains a GPA of 3.5.

Rutledge College / Diploma

August 1982 - May 1984, Greensboro,NC 27401

Study focus while attending was Secretarial Science where I learned business communication and administrative skills and utilize office technology, such as computer, transcription and dictation devices.

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Awards

Achievement of Recognition for maintaining a clean work space and meeting all expectations in the workplace.

*References are upon request.

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