Dorthey Washington

Chicago, IL *****

ad30x9@r.postjobfree.com

+1-773-***-****

Proficient with Microsoft Word, Outlook Access.

Performs extensive data entry with 50 WPM while ensuring accuracy and speed. Excellent written and verbal communication skills. Work Experience

Customer Service Associate

Executive Choice Security Agency - Chicago, IL

September 2023 to Present

Maintain a positive, professional attitude toward customers at all times, while ensuring customer satisfaction and provide professional level of support. Answer phone call and make outbound calls to clients. Document each call and interact with clients. Create detailed records of customer interactions, transactions, comments in the database

Address issues that comes in via email or voicemail. Excellent communication skills both verbal and written Grain Settlement Clerk

LaSalle Network/ Cofco International Grain Settlement Clerk - Chicago, IL December 2022 to April 2023

Grain ticket applications to purchase and sale contracts. Processing grain settlements and advances.

Recording of truck and rail shipments.

Auditing of DPR posting.

Payment processing of grain procurements.

Answer incoming calls.

Communicate in person and by phone with customers and team members. Handle internal and external customer inquiries with positive customer service. Backup for other department positions as volume and workloads dictate. Other miscellaneous tasks and duties as assigned.

Office Assistant/ Data Entry

Chicago BOE/Robert Half

March 2022 to July 2022

Type information from handwriting documents. Answer phone calls. Record into to computer and kept data organized Filing and other office duties as assigned. Performed clerical/administrativ task related to accounts payable function which include received, process and verified invoices, track and verified processed payment. Process mail, file, type, answered phones and. transferred to appropriate person. Strong problem solving and customer services skills Data Entry:

Complete all assigned data entry requestsand tasks within required time frames while maintaining a high level of quality. Maintaining accurate rate by assessing client and account documents for errors. Contact customers to resolve any issues with their source data. Volunteer

Sharing & Caring Outreach Ministries - Chicago, IL March 2014 to September 2019

helped create a safe, caring, supportive environment for homeless shelter guests by providing assistance to staff & giving informal support to shelter guests. Provide meal and clothing for the needed. Respect the dignity & self-esteem of all shelter guests in interaction with them. Office Clerk

Northern Trust - Chicago, IL

May 2019 to June 2019

Under direct supervision, performs a limited variety of routine clerical duties such as photocopying, maintaining records and files, distributing documents, compiled and arranging data, and making standard computations.

Types labels, envelopes, etc.

Data Entry Clerk/Receptionist

Novitex Enterprise Solutions, Grainger - Chicago, IL January 2016 to November 2018

Performs extensive data entry while ensuring accuracy and speed Generate memos, email and reports when appropriate.

Greet visitors, answer phones and direct call appropriately. Manage the scheduling and maintenance of conference meetings. Enforce and handle security compliance standard regarding all guest and visitor’s badge. Prepare outgoing mail and distribute incoming mail. Locate and gather information from the appropriate source to assist in resolving business issues. Train and assist other Clerical Assistants as needed. Handle time-sensitive and confidential materials.

Interact with diverse groups (external callers and visitors as well as internal. Responsible for maintenance of office equipment, including computers, copy machines and fax machines.

Data-entry and maintenance of reports and files.

Handles facilities Help Desk calls for all Grainger locations in the United States, Puerta Rico and Panama.

Send request for new hire and temporary employee badge to appropriate persons. Update and maintain the database.

Receive FedEx and UPS packages – Scanning into system. Notify employees of their mail/packages.

Lockbox Data Entry Specialist

JP Morgan Chase - Chicago, IL

December 2013 to December 2016

Processed customer’s payment in the database.

Perform variety of administrative tasks.

Meet deadlines and work in fast pace, high volume production environment. Responsible for data entry and maintains customer record database by entering information. Retrieves data or correspondence from files as requested within an appropriate time frame

(confidential nature).

Review and process transactions using electronic equipment and perform other support operations functions as required.

● Comprehend and translate verbal, written and on-line instructions into action. Scan envelope contents based on customer’s specifications and screen prompts. Detail oriented and a team player.

Customer Service Specialist/Data Entry

Dorton Travel Agency - Chicago, IL

October 2011 to December 2013

Answer and document incoming calls in a timely manner. Provide resolutions to questions and /or concerns. Maintain detailed knowledge of customer promotions. Process orders received via fax, telephone or e-mail and performed quality control check on all orders. Manage and upkeep files.

Data Entry.

Photocopy, send and receive faxes, pick up and sort mail, etc. Assist in general office management.

Education

High school diploma

Chicago, IL

Skills

• Software/Databases: MS Word, MS Outlook, MS Access Data Entry: 50 WPM, Communication, Mail, Clerk, Scanning Customer Service Data Entry

• Help Desk

• Computer Networking

• Medical records

• Medical terminology

• Typing

• Customer service

• Help desk

• Clerical experience

• Order entry

• Microsoft Access

• Windows

• Proofreading

• Computer networking

• Records management

• Supervising experience

• Customer relationship management

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