Customer Service Representative
Resume:
P
Remeka
Porter
remekaporter@gmail.c
om
Van Nuys, CA 91411
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS
Paperwork Processing
Call Management
Account Updating
Information Security
Typing Proficiency
Microsoft Outlook
Research
Technical Support
High-Energy Attitude
Microsoft Office Suite
Microsoft Office Expertise
Warranty Service
In-Store Support
Positive and Professional
Grammar
Microsoft Excel
Customer Service
Multi-Task Management
Spreadsheets
Active Listening
Microsoft PowerPoint
Customer Relations
Typing [Number] WPM
10-Key
EXPERIENCE
Customer Service Representative
Cerritos, California
VXI/ Feb 2020 to Current
Answered customer inquiries and provided accurate information regarding products and services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound calls, chats and emails to facilitate customer service. Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Demonstrated excellent communication skills in resolving product and consumer complaints.
Technical Support Team Leader
Cerritos, CA
Verizon Wireless Corporation/ Oct 2016 to Feb 2020 Ensured compliance with company policies and procedures as well as applicable laws and regulations.
Analyzed customer feedback data to identify areas of improvement in service delivery. Maintained detailed records of all incidents reported by customers in order to identify trends or common problems.
Collaborated with other departments to ensure successful completion of tasks related to customer service initiatives.
Communicated regularly with senior management regarding departmental goals and objectives.
Managed daily operations of the department including scheduling, planning, budgeting.
Implemented best practices for troubleshooting complex technical issues quickly and efficiently.
Resolved escalated technical issues from customers in a timely manner. EDUCATION AND TRAINING
Associate of Arts: Business Administration
Los Angeles Southwest College May 2015
Los Angeles, CA
High School Diploma
Compton High School Jun 1997
Compton, CA
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