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Customer Service Project Management

Location:
Pleasanton, CA
Salary:
open
Posted:
February 29, 2024

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Resume:

SKILLS

EXPERIENCE

CERTIFICATIONS

Michael Segundo

MANUFACTURING SALES REPRESENTATIVE

925-***-**** ad30v9@r.postjobfree.com pleasanton, CA 94588 Former owner of Advantage Metal Products, adept in business management and design for manufacturing of precision sheet metal and machined products. Focused on continual growth statagies. Responsible for customer and sales lead development. Leveraged expertise in regulatory compliance and customer relations to surpass quality standards, achieving ISO 9000 and AS9100, ISO13485 certi cation. Excelled in driving customer satisfaction and loyalty through innovative project management and talent development. Strong belief of core value alignment of customers and employees.

• Sales Development • Customer Relations

• Business Management Design for manufacturing experience with precision sheetmetal, machiinnig using all metals as well as plastics and other composites

• KPI Management • Talent Development

• Regulatory Compliance • Project Management

• Cost Reduction • Quality Control

• Product Development

PRECISION SHEET METAL AND MACHINE SHOP OWNER

Advantage metal products

livermore, CA

September 2000 - December 2023

managed team to review customer designs with feed back on best practices for precision sheet metal and machining.

• certi ed 13485, ISO 9000, AS9100. experiece in all eld.

• Managed the daily operations related to customer service, and marketing.

• Maintained a high standard of customer service through quality assurance checks.

• Negotiated contracts and agreements with business partners, vendors, and customers.

• Developed and implemented strategies to increase customer satisfaction and loyalty.

• Set and implemented strategic goals and initiatives to align company with mission, values, and vision.

• Created innovative marketing plans to drive business growth. Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels.

30 Years of Ownership, Sales and marketing for a

successful company with great customers and

employees

REFERENCES

References available upon request



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