Data Entry Customer Service

E B O N I G A R D N E R

***** *. ***** ** *****, IL 60803

Phone 872-***-**** ****************@*****.***

OBJECTIVE

To secure a challenging position where I can utilize my skills and knowledge

through enhancing leadership capabilities, while contributing to the success of the company.

SKILLS

Billing and Coding, Multitasking, Microsoft PowerPoint, Word, Excel, Outlook

Microsoft Access, 14 Provisioning apps, Keystrokes 9000, Typing 55wpm, Customer Service,

Data Entry, CSG, and Einstein. Very Analytical Person

Work Experience

2019- 2021 Comcast Cable

Revenue Assurance (Finance and Accounting) Schaumburg, IL

Audit and fixed account billing work order issues

Create/modify work orders in the billing system

Completed/canceled open work orders for accurate billing

Worked multiple daily reports

Audit CDV/VIDEO/HSD accounts and assist Chicago warehouse with equipment inventory.

2017- 2019 Comcast Cable

Tech 2 Technical Support (ATS) Elmhurst, IL

Update, resolves and escalates customer reported tickets

Manually activates data and voice services

Create/modify work orders in the billing system

Perform customer callbacks to determine success of troubleshooting and repair activities

Handled the ATS escalation mailbox

Troubleshooting individual customer issues for the company’s voice and internet services

Analyzes data resources to determine whether it is a customer premise problem

Hosted employees in the WITS program, showing job responsibilities of ATS

Monitor and manage trouble ticket queues

2016-2017 Comcast Cable

CommOps 3 Fulfillment (DOJ) Elmhurst, IL

Resolves issues regarding installations and service calls. Performs data entry and work order

modifications. Resolves order discrepancies in advance of Technicians being routed to

appointments. Supports order modifications including rates/packages/provisioning codes,

installation charges and points/quota. Ensures workflow in advance of Technicians being routed

into the field. Specific duties included:

Handle highly time sensitive customer escalations.

Offer floor support to Inbound Dispatch agents.

W.I.T.S program

Helped with the training for new hires.

2015-2016 Comcast Cable

CommOps 2 Fulfillment (Field Liason) Elmhurst, IL

Provide residential day of job operational support for Field Technicians on installations, service calls and special request orders. Handle inbound calls to assist technicians with equipment activation, cable troubleshooting, rate code changes, special request escalations including MDU, prebury, drop bury, road bore, equipment pickup as well as confirming appointment reschedules & no accessed appointments with the subscriber. Notating account and the call logger of all actions taken.

2010-2015 AT&T

Data Analyst/Contract Manager/Audit Operational Support

Duties included auditing contract commitment levels.

Calculating and validating unmet commitment (shortfall) and early termination charges

Correction of inaccurately billed or inappropriately waived shortfall charges and/or termination charges, and correction of contract billing inaccuracies.

Assisted with Training of New Hires and provided training to back-up personnel

Auditing and billing business contracts for the West, Southwest and Midwest regions

2007-2009 AT&T

Administrative/Data Entry Specialist

Worked for one of the largest telecommunication companies managing group mailboxes which served as a submission portal of 500+ contract submissions.

Reviewed, printed, assembled and sorted agreements according to product and Sales region.

Performed entry of Contractual agreements into a Mail Log access database for tracking purposes.

Logged and date stamped contracts received for processing and countersignature.

Prepared and coordinated receipt/shipment of mail, faxes, and express packages.

Provided clerical/administrative support, including the preparation of routine correspondence to Sales Support via Microsoft Outlook.

Performed photocopying, scanning and other production related services.

Assisted with Training of New Hires and provided training to back-up personnel.

Support and advised Supervisor of any issues to ensure superior Customer service

Coordinated special projects as requested; performed various duties as assigned

Education: Olympia College Sept. 2004 – May 2005 Chicago, IL

Medical Administrative Assistant

Medical Insurance Billing and Coding

Graduated June 2005

Kennedy-King College Sept. 2002 – June 2003 Chicago, IL

Computer Technology

References: Robert Jones- Verboom Comcast Supervisor

Contact number 224-***-****

Daniel Perry Comcast Supervisor

Contact number 630-***-****

Contact this candidate