DAN PELCHAT

Maiden, NC ***** 980-***-**** ad30tv@r.postjobfree.com linkedin.com/in/Daniel Pelchat

Professional Summary

A seasoned Desktop Engineer with over 25 years of experience in Information Technology, showcasing proficiency in diverse areas, from cloud technologies to endpoint management. Expertise in the latest Windows 10/11 solutions, exceptional troubleshooting skills, customer-centric approach, and the ability to work independently or collaboratively. Specializing in hardware and software standardization, with ability to effectively manage Windows upgrades, software deployment and testing, Active Directory, SQL reporting, patch management, and network infrastructure design. My advanced skills in desktop engineering tools such as KACE and SCCM equip me to provide innovative solutions that align with organizational goals.

Skills

• Microsoft SCCM/Quest KACE (Endpoint

Management)

• Application Packaging

• Microsoft Azure

• ITIL 4 Foundation

• PowerShell Scripting

• Communication Skills

• Active Directory Management

• Group Policy

• Desktop Engineering

• Intune

6 yrs.

4 yrs.

2 yrs.

6 yrs.

3 yrs.

10 yrs.

10 yrs.

10 yrs.

6 yrs.

2 yrs

• Patch Management

• Windows 10/11 Technologies

• SQL Reporting

• Software Standardization

• Endpoint/Application Patching

• Microsoft Office Suite / M365

• ServiceNow/Remedy

• Windows 10 build update mgmt.

• Email Support

• Desktop Imaging

• Phone Support

6 yrs.

10 yrs.

6 yrs.

6 yrs.

6 yrs.

3 yrs.

10 yrs.

6 yrs.

10 yrs.

7 yrs.

10 yrs.

Certifications and Training

• ITIL 4 Foundation

• COMPTIA Network +

• Microsoft Azure AZ-900 (NTT Internal Cert.)

• Microsoft Azure AZ-104 (NTT Internal Cert.)

• Project Management Certification – Core

(NTT Internal Cert.)

• Microsoft SCCM Training

• Dell hardware service specialist

• NACC Certificate Category 5 Cabling

• Microsoft NT4.0 MCP

• Novell 4.11 CNA

• Citrix Workspace Training

• Microsoft Intune Training (NTT Internal

Cert.)

Work History

NTT DATA Services 02/2017 - 08/2023

Conifer Health Solutions – Remote - Desktop Engineer/Endpoint Manager Perot Systems / Dell Inc 01/2007 - 01/2017

Tenet Healthcare - Various (Remote) - IT Project Leader for Cerner Applications Medstar Health - Baltimore, MD - IT Project Leader for Cerner Applications Tenet Healthcare - Various (Remote) - IT Project Specialist for McKesson/MedHost/Cerner Applications Background and Accomplishments

• Provided tier 1 user support via phone, email, and Teams, achieving a 90% first contact resolution rate.

• Reduced troubleshooting time by 20% through clear and accessible documentation, enhancing team efficiency.

• Supported AD identity management, user provisioning, and password management for a medium-sized enterprise.

• Orchestrated Windows 10 build upgrades across 4 annual cycles for a mid-sized enterprise, achieving 97% completion within scheduled timeframes, enhancing system efficiency.

• Spearheaded OS-level security patching for 8,000+ endpoints, maintaining a 98% compliance rate in applying critical security patches, fortifying the organization's cybersecurity posture.

• Established and maintained standardized documentation for technical tasks, ensuring uniformity and repeatability.

• Improved ticket resolution efficiency by 15%, exceeding Service Level Agreement (SLA) expectations.

• Managed 250+ virtual desktops and servers using VMWare’s vSphere, ensuring optimal system performance.

• Developed, tested, and documented application packages for software deployments and upgrades, enhancing deployment efficiency by 25%.

• Collaborated with internal and external software developers and vendors to troubleshoot system issues.

• Reduced system downtime by 30% through effective collaboration and issue resolution.

• Utilized the Office Customization Tool to create specific install packages for M365 E5 licensed users, meeting their unique needs.

• Achieved a 15% reduction in system upgrade costs through strategic planning and execution.

• Managed Active Directory user accounts and policies to ensure secure user access.

• Utilized MYSQL to develop complex reports aiding client decision-making regarding resource utilization, improving resource allocation efficiency by 25%.

• Supported the migration of Outlook to M365/Azure using third-party exchange profile management utilities, achieving a seamless migration.

Education

University of Massachusetts Amherst - Amherst, MA

Biochemistry

Florida Atlantic University - Boca Raton, FL

Medical Laboratory Technology

Affiliations

· Carolina Information Technology Professionals Group (CITPG).

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