Data Entry Customer Service

DEMARIS JONES (DJ) THIE

******@*********.*** 817-***-**** Trophy Club, TX 76262 linkedin.com/in/dj-demaris-thie

SCHEDULING MANAGER SUMMARY

Data Entry Scheduling Manager Customer Service Representative Dispatcher

An organized and productive hands-on Scheduling Manager with 20 years of extensive experience adeptly managing the administrative and scheduling demands of high-volume real estate related enterprises. Possess a blend of creativity, organizational skills, and rapid learning ability. Motivated by a commitment to surpass customer expectations and enjoys being challenged.

SKILLS

Customer Service Microsoft Office 365 Problem Solving Communications Real Estate Processes Confidentiality Attention to Detail Time Management Legal Adaptability Data Entry

PROFESSIONAL EXPERIENCE

DeCroux Corporation (Dba My Mobile Closer), Colleyville, TX 2013 – Present

Scheduling Manager (remote)

Manages the administration for a boutique mobile notary signing service.

Schedules and follows up with notaries regarding closings and have completed up 80 closings in one day.

Interfaces with and serves customers via telephone communications and electronic correspondence.

Selects, screens, and evaluates the notaries and maintains the database of qualified notaries.

Maintains the electronic records in a timely and accurate manner for other stakeholders to access.

Onboards new notaries and collects required professional documentation.

Conducts the invoicing, confirmation of signings, and the full document lifecycle from the title company to remote closer, and scans back to the title company.

Works well autonomously without direct supervision and communicates with internal and external contacts.

Performs an audit of closings weekly and daily coordinates with accounting on collections.

Maintains the business schedules for the 2 owners using the proprietary portal.

Collaborated with a colleague to develop a proprietary online business portal, overseeing the streamlined management of client orders, vendor processes, and the secure posting of documents.

Established connections with nationwide title companies, leveraging pre-existing professional contacts to enhance the company’s network and partnerships which were initially restricted to local contacts.

Asap Pro Notary Services, Southlake, TX 2001 – 2013

Scheduling Manager (In office and remote)

Joined as the inaugural employee, playing a pivotal role in constructing critical business procedures.

Built a scheduling team of 18 full and part-time schedulers within 7 years.

Established trusted relationships with title companies and mobile notaries through cold calling and marketing.

Created invoices for services rendered with accuracy and timeliness.

OTHER EXPERIENCE

Sherman Symphony, Sherman, TX (1994 – 2004) – Musician, Principal Section Leader for Second Violins

EDUCATION

University of North Texas, Denton, TX – Bachelor of Music Education

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