RESUME

PROFILE

Anita Y. Potts, **** Jackson Ave, PO Box 300356, Kansas City, Mo. 64130

EXPERIENCE

Clerical - August 16, 2022 - Nov. 1, 2022

I provided clerical support for Internal Revenue Service as a subcontractor. The company I subcontracted with was Cherokee Federal. As the clerical support employee I separated documents and sent them to the right department for processing. This job was on a contract basis.

EXPERIENCE

ADMINISTRATIVE ASSISTANT, INTERNAL REVENUE SERVICE, KANSAS CITY, MO. 2011-2021

I provided principal and clerical support to an office and performed clerical and technical work in support of management and program analysis functions. I work well independently. I worked with Microsoft excel, PowerPoint, Outlook and basic computer. I type 40 wpm a minute. I have great communication skills with my peers I have good qualities for being an administrative assistant I believe in getting the job done on time I know the importance of getting the controls out and monitoring controls for an answer. I’m a team player and get along with everyone. I treat everyone with respect. I work well under pressure to get the job done.

ADMINISTRATIVE ASSISTANT, POLICE DEPARTMENT, KANSAS CITY, MO. — 2004-2007

I took all sorts of reports from citizens and entered the information in the computer. I worked with the bail bondsman to bond the subject out. It was important to keep all filing complete for the office to run smooth. It was important to answer all calls and help the citizen or send them to the correct department. I multi-task to ensure reports were timely, accurate and consistent.

WESTPORT FRAME ATTENDANT, SOUTHWESTERN BELL TELEPHONE COMPANY, KANSAS CITY, MO. — 2000-2002

I connected, disconnected, removed, rearranged and maintained wires inside a central office connecting customer lines with central office equipment. I checked for dial tone on a cable pair using a telephone set and inspected all parts of the frames for breaks or loose termination. I also work with the repair guy who was on the pole checking for dial tone on the customers end. I worked independently with very little supervision. I completed the work with small hand tools such as pliers screwdrivers soldiering iron and special test equipment, reviewed and entered service orders.

LONG DISTANCE OPERATOR AND CUSTOMER SERVICE REP., SOUTHWESTERN BELL TELEPHONE CO. —1970-2000

I answered calls on the card board assisting callers throughout the area. I had to know the surrounding suburbs and towns including the area codes. I put through any emergency calls. As a customer service representative I helped the citizen with their long distance and billing inquiries. I made payment arrangements and collected final bills. I took orders from the citizen whether it was new service, transferring service or adding features to their existing account. During collection at times I would suspend or restore the service.

EDUCATION

Westport High School Kansas City,Mo. 12th Grade, 1972

SKILLS

•Telephone etiquette

•Type 40 wpm

•Data entry

•Keep files accurate and filed

•Microsoft, Excel, Power Point, Outlook, Word Processing and Basic computer

•Multi-task skill

•Communication skills

5941 JACKSON AVE, KANSAS CITY, MO. 64130, 816-***-****, ad30r7@r.postjobfree.com

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