JOEL CRAIN

Chesterton, IN ***** 219-***-**** ad30p7@r.postjobfree.com

SENIOR PRODUCT OPERATIONS SPECALIST

Horizon Scanning / Impact Analysis / Project Management / Product Development Compliance / Process Improvement / Team Leadership PROFESSIONAL EXPERIENCE

Northern Trust January 2001-November 2023

Vice President - Product Manager July 2020-November 2023 Identified new regulations impacting our clients and Asset Servicing through active horizon scanning, impact analysis, and project management for new regulatory changes issued by the prudential regulators (ex. SEC Fair Valuations 2a-5, Derivative Modernizations 18f-4, Safeguarding Advisory Client Assets, T+1 Settlement Cycle, California Privacy Laws, and others).

• Hosted RM knowledge shares and ad hoc client meetings to keep clients and RMs up to date on product enhancements to comply with new regulations.

• Conducted risk self-assessments for new regulatory changes and ongoing departmental activities.

• Consulted with clients on regulatory changes impacting their business (ex. T+1, 2a-5, 18f-4, other).

• Actively engaged in creating new products (ex. Substantial Shareholder Reporting).

• Hosted monthly regulatory forums to keep compliance, legal, product, and business leads updated on new regulations and existing product enhancements.

• Published thought leadership articles & newsletters on regulatory topics (ex. T+1 Settlement Cycle, Form PF, Fair Valuations, ESG, and others).

• Coordinated RFP responses for existing and new business. Vice President, Client Change Practice July 2015-June 2020 Managed a team of Business Analyst that focused on client specific system, files, reporting, and process enhancements

(ex. Data Warehouse, OMS upgrades, Restricted FXs, 13F reporting, and others).

• Effectively managed a change management team and key process improvements, conducted one on one meetings with staff, fostered a team environment, provided performance feedback and incentive allocations, hiring new staff, and provided ongoing training and support.

• Managed project lifecycles including hosting ad hoc client meetings, stakeholder meetings, conducted service reviews, produced KPIs, identified capital requirements and tracked budgets, and ensured all projects met the organizational standards.

• Managed client transitions to existing and new platforms.

• Active subject matter expert for operational processes, data requirements, and effective cross collaboration with key stakeholders.

Vice President, Specialist Investment Operations October 2010-July 2015 CS Investment Operations Consultant. CSDM for Global Fund Services investment products, supporting multiple Investment Managers.

• Managed client deliverables, SLA, product enhancements, and client service reviews.

• Managed direct reports and virtual teams that support trade confirmation and settlement, front office and back- office reconciliation, corporate actions, performance, and client reporting.

• Identified and implemented process improvements and risk mitigation.

• Worked with C&IS Risk and Audit to resolve or implement corporate initiatives and improvements.

• Conducted performance reviews, active collaboration with team members on current processes, process improvements, and new initiatives.

• Coordinated transitions for new business and fund conversions. Joel Crain ad30p7@r.postjobfree.com

Vice President GFS Global Custody Division Manager December 2007-October 2010 Managed multiple custody teams in support of GFS Custody. Consulted with clients and internal business partners on client custody solutions.

• Coordinated and responded to RFPs, client visits and supported the sales team.

• Identified and implemented new operational solutions in support of new or existing business requirements (ex. Intraday Cash Monitoring).

• Provided oversite and actively participated in client transitions.

• Established goals and worked towards risk reduction thus minimizing losses.

• Worked with management to establish and implement departmental and corporate initiatives.

• Conducted performance reviews, managed incentive bonuses, coordinated ongoing training activities, and mentored junior staff members.

GFS Global Custody Operations Manager May 2005-December 2007 Managed a team supporting tier one client custody relationships through leadership, training, and building team continuity.

• Performed client service reviews, presentations, and client strategic meetings.

• Helped cultivate and develop new business with Global Fund Services Sales team and other client segments.

• Participated in new business proposals and represented Northern Trust custody.

• Drive performance by conducting staff reviews, coaching, ongoing training, and senior point of escalation for client and internal issues.

IMLG Team Leader & Client Administrator April 2004-May 2005 Helped create and manage a client team supporting trade, corporate actions, client administration, and new reporting requirements. Managed monthly MIS statistical and account reporting.

• Oversaw quarterly reporting of client specific accounts in segregated markets and information reporting pertaining to the client’s accounts.

• Point of contact for escalation of client issues.

• Established procedures that were unique to the team while encompassing divisional risk measures. Sub-account Product Manager November 2002-April 2004 Managed Global Custody sub-custodial application process.

• Collaborated closely with clients and Relationship Managers to define the requirements for investing in foreign markets and assisted in the application process.

• Collaborated closely with Regional Managers in writing procedures for regulatory changes that affected Northern Trust’s sub-custodial accounts.

• Produced KPIs for management.

IMLG Analyst January 2001-November 2002

Main point of contact for client inquiries about trade lifecycle events, corporate actions, cash settlements and position breaks.

• Actively monitored account overdrafts and resolved cash discrepancies.

• Researched and resolved position breaks with depositories.

• Made sure all trades matched on time for settlement.

• Processed wire transfers and mutual fund orders. EDUCATION

Bachelor of Art, Business Administration, Emphasis in Finance- Minor in Institutional Banking Middle Tennessee State University, Murfreesboro, TN. VOLUNTEER

Joel Crain ad30p7@r.postjobfree.com

PAX Center: Organizing, cooking, and servicing community meals at a local food bank. State Street Community Church: Volunteer for technical assistance and coffee bar.

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