Technology Support Information

Experience

Information Technology Support Specialist

Evonik international chemical company Supporting Experis technology support Representing

Parsippany, NJ - Piscataway, NJ - Allentown, PA 2017 - Present Performing on-site and international remote support Configuration, deployment and support of workstations, notebooks, servers, switches, mobile devices and Audio Video conference room equipment

Strong digital background working with Power BI & Power Automate Power Apps: Microsoft stack: MS Power Automate, MS Power App, MS forms Experience in supply chain, manufacturing or safety, health & environment a plus but not required Coordinating annual and semi annual inventory for NorthAmerica Administration and maintenance of local and remote networks Preparing strategies for future expansion to maintain network security Lead support for international data migration project form local servers to OneDrive Lead support for Windows OS migration projects Win 7 to Win 10 and Win 10 to Win 11 Proprietary software and data migration for chemical lab equipment dedicated workstations Lead support for Legacy PC data migrations and new PC deployments on multiple M&A projects Project Manager for migration to and deployment of Ricoh printer Lead support on international migration project from IBM LotusNotes to Outlook Developing training programs for end users

Developing checklists and syntax for ticket systems Training and managing new field support engineers. Management of IT Service Point

IT Field Support Engineer

Owner of Oznett Support Engineers

New York Metropolitan area 2004 - 2017

Performed on-site as well as remote technical support Trouble shooting software, hardware, network and website issues for small to large businesses in multiple industries through out the New York metropolitan area.

Extensive experience with Windows, Microsoft 365 and Mac OS Performed migrations to Windows 7, 8 and 10.

Configured and deployed new hardware and software, desktops, laptops, servers, switches, Audio/Video equipment and mobile devices

Data Migration and backups on PCs & Macs

Administration and maintenance of multiple local and remote networks Strategic planning with a focus on the practical, flexible and cost-effectiveness Streamlining business process and IT infrastructure Northwestern Mutual

Internship

Montvale, NJ 2002-2004

MATTHEW NETTLETON

914-***-**** *******.*********@*****.***

Skilled in identifying the most beneficial solution while keeping in mind technology constraints Established protocols and processes to maintain optimal efficiency and network security Extensive experience with Information Technology, network security, hardware & software Expert troubleshooting for resolving issues swiftly with innovative solutions Proficient with Windows software, Microsoft Office, Android and Apple and applications Project Management, Business Analysis, Websites, Online Systems and User Interface Strategic solution planning with technological implementation Highly adept at fostering good relationships between company, clients and users Effective time management meeting dead lines efficiently Extremely well organized and detail oriented

Strong verbal and written skills

Education

Tannenbaum College

Business Management

NY 1998 - 2002

Oznett Clients

Crestron

The Home Depot

Lowes

DHL

FedEx

UPS

United Shipping Solutions

The Hartford Insurance

Brush & Floss Dental Center

Global Commercial Real Estate

Jasko Development

All American Poly

Misco Enterprises

Frumster

Robin Wood Adult Day Care

May Flower Inn

Avery Associates

Prime Source

Apollo Wine & Spirits

Royal Wine

MATTHEW NETTLETON

Contact this candidate