Beth A. Bielarz

Berwyn, IL ***** ad30n2@r.postjobfree.com 847-***-**** Linkedin

Project Manager

Certified Project Manager with extensive experience, across diverse industries, representing service and technical support teams, and as an result driven member of global product design teams. Expertise in customer service, client relationship management, program management, financial analysis, training and development, for top-flight engagement projects. Develops and improves processes that increase productivity, achieving 3-day completion times and maintaining 55% gross profit margin. Designs and implements CRM and collaboration platforms, facilitating administration and training, to ensure successful global introductions.

Areas of Expertise

Project Management Program management Product management Service readiness Product introduction Customer experience Process Improvement Continuous Improvement Customer service KPIs SOPs Quality Assurance Lean Six Sigma CRM Salesforce MS office suite MS Project Business Acumen Analytical Skills

Professional Experience

Lenovo/Motorola, Chicago, IL 6/2017-8/2023

Project Manager, NPI Service Readiness

Supported customer contact centers and technical support teams, organizing and facilitating information for new product introductions.

Liaison for service departments with global product design core teams.

Consistently managed 3-5 premium product projects, each ranging from $100K-$500K with duration of 8-18 months.

Effectively communicated and presented project and product updates for executive and regional teams.

Strategically analyzed customer teams needs and requirements to determine process improvement recommendations.

Built business plan and design of Intelligence Collaboration Platform (ICP), making recommendations to streamline updates, increasing project team’s quality and efficiencies. Facilitated training and administration ensuring successful global platform introduction.

Focused on departmental and organizational KPI’s to meet financial goals. Worked with regions to significantly decrease prototypes requirements and budget.

Paylocity, Arlington Heights, IL 6/2012-1/2017

Program Manager

Supported client services’ management team to organize and facilitate department programs. Liaison to client services department, with cross-functional business partners, for enterprise projects.

Strategically analyzed customer experience and made process improvement recommendations.

Process Improvement Manager for client service department initiatives, streamlining and maintaining department SOPs.

Built business plan and recommended Salesforce as the CRM system. Established processes for CRM utilization, oversaw the Salesforce administration team, and part of the implementation team.

Consolidated and focused reporting for strategic operational planning as part of the KPI team.

Project manager and event planner for annual Client conference and project managed departmental initiatives.

Developed and streamlined NPS survey project plan.

Beth A. Bielarz Page 2

Additional Experience

Stericycle, Inc. (RQA, Inc.), Orland Park, IL 7/2008-3/2012

Group Manager, Consumer Retrievals

Oversaw project and finance coordinators. Developed processes that increased efficiency and productivity in the capacity of Process Improvement manager.

Achieved a 3-day project completion average and maintained 55% gross profit margin.

Supported sales team with pricing and proposals and quarterly communication campaigns with past and existing clients. Maintained strategic relationships to expand existing revenue.

Resolved consumer complaints and ensured project quality assurance.

Alliance Paper and Food Service, Franklin Park, IL 9/2006-1/2008

Customer Service Manager

Oversaw customer service department and motivated team to improve problem solving and delivery times.

Provided valuable information to the sales department in the role of Customer Relationship Manager.

Collaborated with warehouse department to ensure efficient and effective delivery routing.

Process Improvement Manager, rewrote procedure manuals and set customer service goals.

Attended vendor training sessions to maintain up to date product knowledge.

Education and Professional Development

Keller Graduate School of Management, Downers Grove, IL

Masters of Business Administration (MBA), Project Management Specialization

Illinois State University, Normal, IL

Bachelors of Science (BS), Marketing

Certifications

PMI, Project Management Professional (PMP).

Lean Six Sigma Green Belt.

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