Andile Silota

EUC Support

Age: **

Favorite hobby: DIY and Crafting

+27 (0-64-756-****

ad30lm@r.postjobfree.com

EDUCATION

Torque IT - 2005 Diploma – Master Network Engineer NQF level 5 in IT System Support

Short Term Courses - 2019

ITIL Foundation Service

EMPLOYERS

Heineken SA – 2018 to Current

Hollard Insurance – 2016 to 2017

Dimension Data – 2012 to 2014

Standard Bank SA– 2007 to 2012

SKILLS

PROFESSIONAL PROFILE

EXPERIENCE AT HEINEKEN

Azure Administrator - Studying

Microsoft 365

V-Sphere – Basic

Cisco Wireless Control - Basic

Cisco Switches - Basic Microsoft Exchange

SCCM - Basic

Technology Thought Processes Problem Solving

Work Experience

Heineken South Africa

End user Support both on hardware, mobile devices, software and in-house application. User account management on Active Directory, Exchange 365 admin and Microsoft Azure with SLA. Windows and application deployment using SCCM and asset management. Working on Cisco wireless control to manage APNs, add\remove devices, working on Cisco switches configuring and monitoring network comms for both back office and production environment. Security and windows compliance management. Server administer on V-Sphere for back office.

Desktop Support Engineer at Hollard Insurance Co.

Hollard was upgrading Operation System from Windows 7 to Windows 10 and I was a technical lead in a team of 5. The team’s objectives were to upgrade the OS and migrate the users across the platforms. Migrating from the native Exchange 2008 to Exchange 365 and MDM (Mobile Device Messaging) installation. We did Bitlocker and Office Scan migration and installation. End user support on in-house business applications, Active Directory and File Print Server. I join Hollard as a Helpdesk agent, but I moved to Desktop Support and technical project lead within 3 months.

3rd Level Service Desk Analyst at Dimension Data

IT administration and application support for Standard Bank SA. Managing exchange mailbox and support on Active Directory. User creation on Lotus Note, Right Fax and support on File Print Servicer and business applications.

IT Client Server Services at Standard Bank SA

I was on 2nd Level Technical Support on Microsoft Office 2008, Server 2008 environment, Mail Marshal, Rightfax and Microsoft Exchange. Creating, deleting, and monitoring user profiles on Active Directory, Right-Fax and Lotus Notes. Shared folders management on File Print Server and disk quota monitoring. Support on WAN\LAN connectivity, mobile and remote VPN application support.

Administration support on Exchange Mailbox, cleanup of dormant accounts, GPO and OU on AD.

I joined Standard Bank SA in 2007 as a System Support Helpdesk and managed to learn and move to Client Server Services then outsourced to Dimension data were I joined the 3rd Level Support Team in 2012.

References

Name

Contacts

Position

Company

Sunil Govind

082-***-****

Infrastructure manager

Heineken Beverages

Cavin Lengwati

082-***-****

Team Leader

Hollard Insurance Company

Contact this candidate