Customer Service Project Management
Resume:
Eva McFadden
em Sales_Design_Customer Service
Professional Summary
Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Highlighting my sales, project management and design talents. I pride myself on being well organized and dependable and am successful at managing multiple priorities with a positive attitude. I look forward to taking on added responsibilities to meet team goals.
Work History
2019-03 -
Current
Sales Consultant
Doozies Corner, McKinney, Texas
Sales
Design and implement product displays
Advise on inventory purchase
Organize and run market fairs
Implemented up-selling strategies, encompassing
recommendation of accessories and complementary
purchases
Maintained organized, presentable merchandise to drive continuous sales
2019-05 -
2019-12
Customer Service Coordinator
Kayhan, Schaumburg, IL
Assisted higher education clients with furniture servicing requests. Determine issues, ordering and scheduling installation to completer job
Offered advice and assistance to customers, paying attention to special needs or wants
Processed customer service orders promptly to increase customer satisfaction
Developed working relationships with internal and external customers while assisting with account management duties Described product and service details to customers to provide information on benefits and advantages
Contact
Phone
ad30ld@r.postjobfree.com
2015-11 -
2019-12
Dealer Account Executive-Higher Education
Kayhan International, Schaumburg, Illinois
Serviced accounts – Northwestern University, University of Chicago, Northern Illinois University
Client facing
Planning, FF&E of executive and student spaces
Prepared quotes
Project management and coordination from design
conception through completion
Built and strengthened relationships with new and existing accounts to drive revenue growth
Qualified leads, built relationships and executed sales strategies to drive new business
Resolved issues promptly to drive satisfaction and enhance customer service
2004-10 -
2015-03
Visual/Sales Team Memeber
Williams Sonoma, Deer Park, IL
Visual design team – Preparing all features and store windows to reflect new products
Sales and customer relations
Built strong relationships with customers through positive attitude and attentive response
Promoted high standards through personal example to help each member understand expected behaviors and
standards
2004-06 -
2007-12
Adjunct Professor
Harrington College of Design
Professor of Finishes and Materials:
Instructing students
Coordinating and facilitated product tours
Prepared lesson plans and lectures
Mentored students
Professor of Senior Portfolio
Aided students in preparing their portfolio for graduation Portfolio creation / content management
Resume review
Interview readiness
1989-01 -
1997-10
PROJECT MANAGER / SENIOR INTERIOR DESIGNER
EDI Interior Architecture, Schaumburg, Illinois
Lead tenant development, Full Scope, Project Management, Space planning, Design development, Construction
documents and Construction management, Coordination, Planning, Management of daily activities of projects Expansive furniture design and specifications
Experience in Microsoft Word, Excel
Experience in Autocad
Extensive customer contact and relations
Identified plans and resources required to meet project goals and objectives
Achieved project deadlines by coordinating with contractors to manage performance
Managed projects from design conception through
completion
Negotiated and managed third-party contracts related to project deliverables
Prepared and submitted project invoices for review and approval
Developed and implemented project plans and budgets to ensure successful execution
Reported regularly to managers on project budget, progress and technical problems
Education
1989-05 Bachelor of Fine Arts
Northern Illinois University - DeKalb, Illinois
MAJOR: Interior Design and Interior Architecture
Certifications
NCIDQ
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