Community Manager Customer Service

S. JOE MATHURA

Naples, FL 239-***-**** ********@*******.***

PROFILE

• 30+ years’ experience in customer service/maintenance management

• Strong knowledge of engineering concepts, electrical, pneumatic, and mechanical systems

• Effective interpersonal and written skills

• Excellent organizational and prioritization skills

• Proficient in QB, TOPS, AppFolio, Microsoft Office (Word, Excel, PowerPoint)

• Strong employee training and motivation skills

• Experienced in efficient repair scheduling and cost estimate reviews

WORK EXPERIENCE

Seacrest Southwest Management Services July 2023 to November 2023

Community Manager

Manage a 450+ HOA homes at Valencia Golf & Country Club in Naples, FL.

Gulf Breeze Management Services January 2023 to July 2023

Community Manager

• Managed between 8 and 15 condominium and HOA associations in Southwest Florida.

Presidio Realty Inc. 2017 to 2022

Community Manager

• Managed HOA at St. Croix at Pelican Marsh (350 homes) / January 2019 to December 2022

• Managed HOA at Key Royal, Oasis and Secoya (1440 homes) / 2017 to 2019

Imperial Club - Naples, FL 2015 to 2017

Community Manager

• Worked with LCAM on a part-time as-needed basis.

Hazelden Betty Ford Foundation 2014 to 2015

Facility Maintenance

• Resolved electrical, mechanical, structural, plumbing and equipment maintenance problems.

• Implemented measures to improve conditions and operations of machines and equipment.

• Maintained records and tracked work orders. Coordinated work performed by outside vendors.

C-TEK Corp - Florida & Virginia 1992 to 2017

Owner

• Owner of an industrial laser support business with clients worldwide.

• Provided on-site and remote laser service. Maintained inventory of lasers and repair parts.

• Acquired Lasertechnics in 2004 (previous employer)

EDUCATION

Algonquin College of Applied Arts and Technology - Canada

• Physics Engineering Technology

LICENSES

• CAM 48631 - June 2017

ADDITIONAL INFORMATION

• Tutor, Literacy Volunteers of Collier County, 2006 to 2015

• CERT Member, Collier County Fire Department, 2005 to Present

• Certified Emergency Medical Technician - Virginia Beach, VA, 2000 to 2005

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