PAMELA STANLEY

**** ** **** **, *****, FL *****

Phone: 786-***-****

Email: ad30ke@r.postjobfree.com

Objective

To obtain a position as a Customer Service Representative where I can utilize my experience with the opportunity for advancement.

Ability Summary

Over 30 years in Customer Service.Call Center,Inbound/ Outbound calls 08/2019 - 01/2022 Remote Agent

Dentaquest, miami, FL

Remote in-bound for Dentaquest my job was to assist member with find a Dentist. I was promoted to a universal Rep and my job was with Appeal and Claims 07/2018 - 05/2019 Customer Service Agent

Randstad Human Resources, Miami, FL

I was hired as Customer Service Agent for Randstad client Marriott Reservations my day to day duties was for inbound calls guest wanting to make reservations. In jannuary i was promoted to team lead and my duties was to assist agents on the floor also coaching and payroll and attendance. 10/2017 - 05/2018 Retention Specialist

Alorica, Miami-Lakes, FL

My position was retention for client Centurylink it consisted of retaining customer who called to cancel services and also to upsale for Directv Also my duties were find was most cost efficient for customer who were on fixed imcome.

04/2012 - 05/2017 Customer Service Agent

Plumchoice Inc, Miami, FL

My job was remote from home inbound calls for clients such as Verizon,Samsung,ACN,Hp.customer would call about issue with there devices my job was to show empathy and support to customer and offer services that would assist customer in solving there problem mainly saling remote tech support. 08/2007 - 08/2011 Customer Service Representative (CSR) INKTEL DIRECT, Miami Lakes, FL

Outbound Sales on several such as Embarq,Sprint and my final accounts was Windsteam

I called existing customers who already served with Windstream Busness to Business.

Contacted clients to offer them a bundle package with a Windstream account 05/2006 - 07/2006 Customer Service Representative (CSR) MRSI, Cincinatti, OH

Performed Outboud calls to customers

I took surveys form customers who recently visited restaurants such as Burger King,McDonalds, Long John Silvers etc

I called customers who filled out surveys about their experience at the various restaurants

Employment History

05/2000 - 04/2005 Customer Service Representative (CSR) TECHNION COMMUNICATIONS, Tamarac, FL

Outbound Call Center for the client AT&T business to business. Solicit customer to merge all of their services into one bundle. I solicited customers at Bellsouth to merge their bundle plans into one ans reduce the cost of their service

09/1999 - 01/2000 Customer Service Representative

AEGIS COMMUNICATION, Sierra Vista, AZ

Took inbound calls form customers for AEGIS for American Express Reward program

I redeemed points for the American Express customers 03/1995 - 03/1999 Collection Clerk

GE Capital, Miami, FL

Collected payments from customers who were deliquent on their Macys Account

Used database to relocate customers who we recieved return mail on Honors and Activities

AT MY PERVIOUS JOB INKTEL I WAS A A-PLAYER SEVERAL MONTHS WHICH MEANT I REACHED MY REQUIRED GOALS ASSIGNED TO ME.

. Available to start work immediately

Additional Information

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