Objectives

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Experience

Madison Square Garden, New York, NY

August 2014 - Present

Guest Experience Representative

Greet incoming guests

Answer customer service request and resolve issues

Work as an individual in a team environment

Capable of following policies and procedures

Report unresolved issues to upper management

Cambridge Corporate Services, New York, NY

December 1999 – October 2014

Administrative Support Specialist

Supervise & Dispatch internal / external messenger staff

Maintain and process employee payroll

Responsible for updating, processing and maintaining employee records

Provide customer service for internal and external clientele

Education

George Wingate High School, Brooklyn, NY

Skills

Excellent verbal and written communication skills

Extensive knowledge customer service standards and procedures

Able to effectively problem solve, answer questions and resolve issues

Proficient with MS Office and Desktop Shipping Software

References

Furnished upon request.