Sirisha Chirra 650-***-****

ad30gm@r.postjobfree.com

SUMMARY

Software Engineer having 15+ of years of IT experience including 7+ years of experience as Service Now Developer and Administrator in the areas of Retail, Medical, Networking, Java, J2ME Wireless technologies. Proficient in configuring, customizing, and optimizing ServiceNow instances to streamline IT Service management processes. Worked on network performance management and fault management for standalone and mobile networks. Designing, developing services and interactive user interface for client server network applications. Contributed to the team developing leading-edge java technology and Service Now based solutions to meet customer requirements

SKILLSET:

• Certified Service Now System Administrator.

• Experience working for major Domains like Telecom/Networking.

• Certified AWS Associate Solution Architect and Associate Developer.

• Working knowledge of Service Now and Service Now Integrations.

• Net cool Tivoli Monitoring SME and Extensive Unix working environment.

• Extensive experience with GUI based Client-Server & Web Based applications, Web Services

(SOAP,REST), Data Driven Applications using Manual and Automated testing procedures and project staffing estimates.

• As a Tivoli Netcool Principal Consultant/Netcool SME architects comprehensive IT Management solutions and clouds for networks, systems, applications, and business processes.

• Good working knowledge of Automation tools and experience in Service Now, IBM Tivoli Netcool, Omnibus, Probes/Gateways, Impact, WebGUI, ITNM, ITM, ITCAM, Jazz, WebSphere, ITM, RTEM,HTEM, ITNM, Performance Manager, ALM QC, Prism, Rally, QTP, STAF/STAX, SLAMD for performance testing, Rational Functional Tester(RFT) and Silk test.

• Involved in various stages of Software Development Life Cycle (SDLC) implementing Waterfall, V- Model, and Agile, Iteration, Scrum methodologies.

• Engineered procedures to remotely install Sun operating system and application software installation, Configuration, administration and trouble shooting.

• Design verification SQE development for specified Java 2 Micro Edition (J2ME) Products, J2EE JMS

(Queues, Topics).

• Test program development, maintaining the test specification’s and procedures and executing APIs based on Java Specification Requests (JSR) [www.jcp.org] using Java test harness, code coverage automation, Junit and Tonga, QTP, Silk Test.

• Internationalization (I18N) and Localization (L10N) for the Sun products and the API test cases for products at Sun using Junit, Java Test and Tonga.

• Worked on SNMP tools: Gambit’s MIMIC, Advent Net SNMP utilities, HP Open View(NNM & OVO).

• Experience porting applications and mobile games across different models and manufacturers. EDUCATION:

• M.S Computer Science - Osmania University, India.

• B.S Electronics-Mathematics-Physics - Andhra University –India.

• Perl Programming and Solaris System Administration - Course offered by Sun Microsystems.

• Rational Functional & Performance Tester – Course offered by IBM.

• AWS Associate solutions Architect and Associate Developer Certifications.

• Service Now Administrator Certification.

TOOLS:

Operating Systems: Solaris, HP, Linux, AIX, Languages: JAVA,C, RPG IV, Perl Hardware: Sun Spark, Enterprise E4500,Sun Fire,

IBM, AIX,

Unix systems, PCS running Windows/Linux, mobile

phones, PDAs

Java & Internet Technologies: Service Now, AWS,

Java Servlets, JSP, HTML, CGI-Perl, Java script, XML, CSS, JDBC, Web Servers, Application Servers (Silver Stream, J2EE RI, Sun One Appserver 7/8.1, WebLogic 7.5/8.1, IBM WebSphere).

Automated Testing tools: QTP, Silk Test, Load

Runner, STAF/STAX, Test Director 8.0(HP Quality

Center), Rational Functional Tester, Rational

Performance Tester, Win Runner.

ConOiguration Management: CVS, SCCS.

RDBMS: Oracle, MySQL, DB2/400, DB2

Other Tools & Utilities: Service Now, AWS, IBM

Tivoli Netcool Probes, Omnibus, TIP, BlackBerry

Storm Device Simulator, Gambit MIMIC SNMP device

simulator, BMC Remedy, Ant1.1.6, Tonga, Junit, Java Test, Visual Age, XEmacs, JPadPro, JBuilder, Forte Tools from Sun, JCOV (Java Code Coverage Tool),

Advent net SNMP Utilities, HP Open View(OVO and

NNM), Tode/DbVisualizer for Oracle Client, sql

developer, eclipse,ICD

PROFESSIONAL EXPERIENCE

03/2023-Curent: PVH ServiceNow Developer/Administrator

Proficient in Service Now development including configuration, customization, and administration.

Extensive experience with Service Now modules such as Incident Management, Change Management, Problem Management, and CMDB.

Designed, developed, and implemented custom Service Now applications and modules to meet business requirements.

Configured and maintained Service Now instances including user access, roles, and permissions.

Created and maintained documentation including technical specifications, user guides, and training materials.

Provided end-user support and training on Service Now functionality and best practices

Participated in the testing and deployment of Service Now upgrades and patches.

Technologies: Sandiego, Turkey, Vancouver Versions with ITSM, ITBM, ITOM, WSD HRSD. 08/2020-02/2023: ECS Federal ServiceNow Developer

Working with Process owners and Business stakeholders to translate business requirements into functional requirements with in Servicenow.

Creating various workflows fir Incident, Change, Service Requests and SLAs.

Worked with application owners to update Workflow tasks and Approvals for automated processes Environment.

Creating and Managing Inbound Email actions for multiple IT departments and groups.

Developed solutions in the service-now platform that are ITIL V3 complaint and defined business solutions for ITIL Users.

Develop Service Catalog items for different types of ITIL requests.

Setup the Patches/Upgrades to all the Instances of Dev/Test/Stage/Production.

Worked with business analyst to create and modify Service Catalogs and Request workflow Designs.

Responsible for creating home pages including reporting, dash board presentation.

Developed applications for NOAA.

Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.

Experience in WSD and HRSD modules.

Technologies: Paris, Rome, Sandiego Versions with ITSM, ITBM, ITOM, WSD HRSD. 10/2015- 04/2020: IBM Corporation

Servicenow Developer/ Infrastructure Specialist/Netcool Tivoli Application Developer

• As a Servicenow Developer/Administrator understand the customer’s needs as part of providing IT services that meet or exceed the business needs.

• Provided Level-4 trouble shooting and customer support for the tickets escalated and requirements assigned to ServiceNow.

• In depth understanding of ServiceNow functionality and how ITIL processes can be implemented in ServiceNow including Incident Management, Change Management, Problem Management, Asset Management, CMDB and ITOM Management for the accounts that are deployed with IBM Netcool monitoring.

• Workflow configurations, scheduled task, Database view, Client Scripts, UI scripts, UI and Data policies, Business rules and other ServiceNow Applications

• Integrate the IBM Netcool with the Servicenow Event Management/ITOM and the ticketing Integration.

• Connected to one of the Data centers of the client to Discover the Devices in the Network and identify the Events.

• Provide conNiguration update support and functionality checking within the development cycle of ServiceNow.

• Integrated the IBM Tivoli framework, people, knowledge, and processes into a holistic solution. Developed standardized event and alert management using Tivoli ITM, Netcool. Drove product enhancements based on customer strategies requirements on the existing Tivoli architecture.

• As Tivoli Netcool Specialist at customer Raytheon, State Of California, DuPont NextGen, Mead Johnson, State of Pennsylvania: Creation and implementation of a new Netcool environment using up- to-date Netcool product versions and the integration with third party ticketing tools and CMDB using webservices.

• As a Tivoli Netcool SME architects comprehensive IT Management solutions for networks, systems, applications, and business processes. Tivoli Netcool technical strengths include Omnibus, Probes/ Gateways, WebGUI, ITM, RTEM, HTEM, TEPS, ITNM, Proviso / TNPM, Impact.

• Develop Netcool Probe rules Niles from SNMP MIBs to provide correlation of events (alarming and clearing), establish severities and develop Impact policies. Technologies: Service Now Qubec, Paris, ITSM, ITBM Linux, AIX, Windows 2000/XP, ZLinux, DB211, IBM Tivoli Netcool Probes, Omnibus8.1,0.*, Impact 7.1.0.*. Webgui8.1.0.*. 10/12-10/15: AT&T

Sr. Software Engineer

• Support and Test Engineer for AT&T's Mission Critical applications Netcool-NIS and GFP-Mobility.

• Experience in installing, deploying, updating, patching and maintaining large scale Event Management tools like IBM Netcool/OMNIbus and Impact on multiple Operating System platforms.

• Continuous production/staging Patching / updating of application modules and middleware applications and servers. · Responsible for working with internal and vendor teams to write technical requirements, ensure platform stability, and provide guidance for implementation of new features.

• Collection and aggregation of alerts and the VeriNication of the alerts ticket statuses thru different interfaces using web services (SOAP and REST).

• Performed Integration/Functional/E2E/UAT testing of the GFP-Mobility and Netcool-NIS. Technologies: Solaris 5.10, jdk1.4.6, Windows 2000/XP, Oracle11, IBM Tivoli Netcool Probes, Omnibus7.4, Impact.

05/10-10/12: Verizon Wireless

Sr. Software Engineer

VCast Apps is a platform that enables Verizon Wireless customers to purchase applications on their smartphones from developer across the world.

• Work with Vendors to Nix bugs, integrate new features and facilitated communications with marketing to ensure successful and timely product integration.

• Responsible for working with internal and vendor teams to write technical requirements, ensure platform stability, and provide guidance for implementation of new features.

• Performed Integration/Functional testing of the MCM Content Delivery Server Portals and the implementation on mobile devices.

• Tested all the integration points (Billing,Prepaid, Postpaid, SCM, MTAS, Media Store and Netpace implementations(VDC)) from VZW which is integrated in to MCM. Technologies: Solaris 5.10, jdk1.4.6, Windows 2000/XP, MySQL.

06/09-03/10: Oracle Corporation

Professional Services Engineer

• Working at the Client(Verizon Wireless) to conNigure and integrate the software on Client systems.

• Performed Field System Integration & develop Acceptance Test plans (ATP).

• Executed MOPs(Method of procedures) Performance tests for the Sun Content Delivery Server platform using SLAMD.

• 10/06-04/09: IBM Corporation

Staff Software Engineer / SQE Lead

IBM Corporation Tivoli - Network Performance Manager http://www-01.ibm.com/software/ tivoli/products/netcool-proviso/

• Solaris Jumpstart: Jumpstart the Solaris environment based on IBM Performance Manager’s AP standards.

• Automated the IBM® Tivoli® Netcool® Proviso Performance Manager Application Packs reports using QTP and Rational Functional Tester.

• Implemented Automation using IBM’s STAF/STAX for Netcool product: Performance manager backend and the Report

validation

• GUI using Rational Functional Tester(participated in migration from QTP to RFT).

• Migrated the defect tracking system from BMC's Remedy to IBM's own ClearQuest defect tracking system.

• Worked on Gambit’s MIMIC simulations for the network simulation.

• Customization and Environment set up for Test Director and maintaining all scripts under the Test Director and used the test director as central repository to maintain the different releases.

• Performed Regression/ Integration/ Functional testing manually and later automated using STAF/ STAX and Funtional Tester.

• Managed a team based in India.

Technologies: Solaris 5.9/5.10, AIX 5.3, jdk1.4.1, Silver Stream, Mimic Device Simulator, Windows 2000/XP, Oracle9i/10, QTP, Rational Functional Tester, Mercury Test Director 8.2, STAF/STAX. 03/01 - 09/06: Member of Technical Staff,/Sun

Microsystems Inc.

Sun Java Content Delivery Server

www.sun.com/software/products/delivery_server

Wireless SQE Lead

• Customized Sun's Content Delivery Server for Red Hat Enterprise Linux (was only available earlier on Solaris and HPUX).

• In-depth understanding of Sun's Content Delivery Server (CDS) 3.6.1/4.0/5.0 that built on a Java 2 Platform, Enterprise Edition (J2EE) architecture which provides full control over mobile content life cycle, a high performance software Solution that enables operators to manage the delivery of virtually any type of wireless content Over-The-Air (OTA) to their subscriber devices with and with out DRM

(Digital Rights Management).

• Hands on experience of different components of Content Delivery Server (CDS) namely Catalog Manager, FulNillment Manager, Vending Manager and Subscriber Portal. With these managers, operators can centrally manage content, customize multiple subscriber interfaces and provide fast downloads.

• Led the Internationalization (i18n), Localization (l10n) testing and integration of CDS with external billing system.

• IdentiNied new test areas by interfacing with external customer – Bell Mobility Canada and Telecom Newzeland and also resolved the issues.

• Worked on JCOV (the code coverage tool) to get the coverage of used/unused code.

• Worked on Advent net SNMP tools and HP Open View( NNM & OVO). Technologies: Solaris 5.9/5.10, jdk1.4.1, Sun One Application Server 7.0/8.1, WebLogic Server7.4/8.0, Windows 2000, Ant

1.5.1/Ant1.6.1, Netscape Directory Server5.1, Oracle9i/10, AdventNet SNMP Utilities, Load Runner, DBVisualizer as Oracle Client, QTP, SLAMD1.8.1, Java test.

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