Customer Service Administrative Assistant

Caroline Williams

Kinsey, AL *****

*****************@*****.***

+1-334-***-****

Work Experience

Customer Service Agent

Results-CX - Corpus Christi, TX

November 2022 to Present

Answer phones for Blue Cross Blue Shield NJ

· Get information from provider

· Handle claims

Case Manager

Carey and Hamner, P.C - Dothan, AL

November 2006 to September 2022

Answer phones

· Conduct initial client interview

· Verify insurance information

· Maintain client files

· Create and mail letters for representation

Administrative Assistant

FACS Management Systems - Jacksonville, FL

December 2002 to May 2006

Answer phones

· Log support calls

· Run daily and monthly reports

· Update monthly travel and appointment calendar

· Compile training guides

· Import and export sales invoices into computer and send to Corporate Office Cashier

Camp Lejeune Hadnot Point C Store - Camp Lejeune, NC March 2002 to November 2002

Ring up customer orders

· Assist customers

· Organize and stock inventory

Cashier

Military Commissary - Twentynine Palms, CA

August 1998 to December 1999

Check proper ID

· Ring up customers orders

· Change pricing on shelf

Education

Business Administration

Motte Business College - Wilmington, NC

January 1987 to December 1989

Diploma in General

John T. Hoggard High School - Wilmington, NC

January 1984 to December 1987

Skills

• Knowledge and Skills

• Microsoft Office Suite

• Problem solving skills

• Communication skills

• Customer Service skills

• English

• Customer service

• Phone etiquette

• Data entry

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