KELVIN CHEGE MBUTHIA

ad306j@r.postjobfree.com

+254-***-***-***

CAREER OBJECTIVE

As an accomplished Economics graduate with over five years of experience in Banking industry, I am seeking a challenging role in a company where I can leverage my expertise in professional skills to contribute to the success of the company. I am highly motivated, ambitious, and dedicated to achieving both personal and organizational goals. WORK EXPERIENCE

CO-OPERATIVE BANK OF KENYA

Sales and Service Advisor April 2018- July 2023

Duties:

1. Branch service and operations support

Conducting all financial transactions in all currencies through all channels as per the policy and procedures.

Migration of transactions by advising customers on the existence of alternative channels and location of bank agents.

Focus on enhancing distinctive customer experience by delivering quality and timely service.

Ensure the banking hall is well maintained in the standardized neat and pleasant ambience with all the facilities in working order.

Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.

Ensure that as a staff you actively contribute to the branch attaining a “Satisfactory” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank.

Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels. 2. Business Growth and Development

Being on hand to advise customers on different solutions and services.

First contact resolution of customer issues and hence making issue resolution our competitive advantage.

Drive and deliver exceptional sales and performance by identifying and recruiting potential customers and cross selling other products.

Cross-Selling Services and products within the Bank in an effort to improve the product holding per customer.

Calling of customers as per the priority list to cross sell the available financial solutions.

Center the full sales and service support around the customer preference and needs.

Proactively market business lending & deposit opportunities and solutions from current & prospective clients as per the policy and procedure. CO-OPERATIVE BANK OF KENYA

Contract clerk (Internal Audit Department) Feb 2017- April 2017 Duties:

Audit all records and transactions as per the audit program and counter check compliance with the approved bank operation procedures and policies. To undertake effective testing and draw responsible supported conclusions and prepare draft report for review by the audit manager.

Inspect various branch and department activities to detect omissions and commission while carrying out normal operations.

Actively participate in discussing audit findings recommendations with line managers of the areas under review and in designing of audit procedures and programs. KWFT MICROFINANCE

Attachment- (Credit Department) May- August 2014

Duties:

Loan processing and appraisal

Attending group recovery

Groups and individual assessments

Products marketing

Customer service

EDUCATION BACKGROUND

KASNEB (Jan- May 2016)

CPA Section II

KENYATTA UNIVERSITY (2011- 2015)

Bachelor of Economics Degree- Second Class Upper Division MUTHITHI SECONDARY SCHOOL (2006- 2010)

K.C.S.E - Scored B plain

PROFESSIONAL SKILLS

Sound Judgment Skills

Good Negotiation Skills

Excellent Interpersonal Skills

Good Financial Analysis Skills

Customer care skills

A general awareness of the current business trends.

Communication skills

Result oriented

Innovative

Ability to establish and nurture business relationships.

Business awareness

Competent in the basic computer packages

Proficiency in STATA, EXCEL, Lips and E-VIEWS computer software

Report writing and presentation

Behavioral Competencies:

Team player

Keen

Efficient

Flexible and ability to perform multiple tasks.

REFEREES

Alice Mugai,

Manager, Co-operative Bank of Kenya,

P.O. Box 48231- 00100,

NAIROBI.

Tel. 072*******

Email: ad306j@r.postjobfree.com

Carolyne Wambui,

Manager, Co-operative bank of Kenya,

P.O. Box 482**-*****,

NAIROBI.

Tel. 075*******

Email: ad306j@r.postjobfree.com

Dr. Jacob Nato

Lecturer, School of Business & Economics,

Kenyatta University,

P.O. Box 438**-*****,

NAIROBI.

Tel. 070*******

Email 1: ad306j@r.postjobfree.com

Email 2: ad306j@r.postjobfree.com

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