Arikeya M.T. Harris

*** **** ***, *********, ******** 19941 * ad303w@r.postjobfree.com

1-302-***-**** (cell) / 1-302-***-**** (alternate)

Professional Career Summary

Possesses over nine (9) years of experience in the Retail Management, Sales, Health Records, Insurance Enrollment / Pre-authorizations (State of MA, NJ, FL - Work-from-Home Assignments), Hospitality, and Customer Service industries. Recognized for providing excellent service, customer retention, and satisfaction. Maintains professionalism and confidentiality.

Academic Background

2011. Diploma in General Studies (Focuses: Criminal Justice / Cosmetology). Sussex Technical High School, Georgetown, Delaware.

Technical & Administrative Skills

Management, Office Machines, MicroSoft Office Suite, Billing / Record Keeping, Insurance Verification, Medical Terminology, EMR Systems, ICD-10, Sales, Cosmetology, Hospitality.

Career History

2022 - 2023. Store Management Team / Key Holder. Family Dollar, Inc., Milford, Delaware.

•Identified, communicated, and delegated in order to exceed goals and deadlines.

•Reported issues and made difficult decisions on the spot and coached retail staff.

•Led and directed the store team to take action and achieve sales / operational goals.

2022 (Spring / Summer, Temporary). House Keeper. Residence Inn, Inc., Dover, Delaware.

•Oversaw restrooms, dusting, sweeping, mopping, and refreshing the guest rooms.

•Monitored rooms, bathrooms, lobby area, etc. (utilized OSHA approved germicides).

•Handled guest complaints and referred problems to management for adjustment(s).

2022 (Winter / Spring). Receptionist *(In training for cosmetology license renewal requirements). Great Clips, Inc., Smyrna, Delaware.

•Answered incoming phone calls in a timely manner and took detailed messages.

•Satisfied customer inquiries, concerns, and complaints and reported to management.

•Assisted hair stylists with providing shampoo services, blow outs, and roller sets.

A. Harris, page 2

2020 - 2022 (Temp. Assignments). COVID-19 Test Scheduler. Solix, Inc., Parsippany, New Jersey.

•Scheduled COVID-19 tests for FL & NY residents at-risk of contracting the fatal disease.

•Processed and verified new patients for approval for state health benefits / coverages.

2018 - 2020. Receptionist. Mind and Body Consortium, Inc., Milford, Delaware.

•Scheduled and verified patient appointments and verified insurance coverages.

•Operated the EMR software for patient records and adhered to HIPAA regulations.

•Managed office supply inventory, as well as verified and organized deliveries.

2017 (Fall, Temporary). Dietary Aide. Cadbury at Lewes, Inc., Lewes, Delaware.

•Recommended changes / revisions of food selection items for modified diet menus.

•Prepared and served bedtime snacks, according to the residents' menu requests.

•Reviewed tray to assure food selections were consistent with patients' dietary plan.

2017 - 2018. Direct Support Professional. Salvation Army Developmental Disabilities Program, Millsboro, Delaware.

•Oversaw clients' personal care management plans and documented progress.

•Monitored and assisted clients with feeding and self-administration of medications.

•Provided life skills and mental / behavioral health care to individuals with ID / DD.

2017 (Spring / Fall, Seasonal). Housekeeper. Gold Leaf Hotel, Inc., Dewey Beach, Delaware.

•Reduced ave. cleaning time per room from 30 to 25 minutes (met quality standards).

•Managed room checklists, supplies, equipment, and monitored inventory.

2016 (Summer / Fall, Part-time). Telephone Sales Rep. M&T Bank, Inc., Millsboro, Delaware.

•Responded to complex customer inquiries regarding customers products and services.

•Offered customers products and services they need and want to succeed financially.

2014 -2016. Assistant Manager / Key Holder. Jos. A. Bank, Inc., Rehoboth Beach, Delaware.

•Prepared / entered financial data for Operations Performance Management reports.

•Practiced sales strategies, which resulted in a substanial increase in monthly sales.

•Oversaw employees by providing training, counseling, and performance appraisals.

Contact this candidate