Customer Service Data Entry

QUALIFICATION HIGHLIGHTS:

Qualified Delivery and Route Driver

Ability to manage time and routes

Proper use of maps and GPS navigation apps

Experienced Distance Driver

Works well independently

Provides open and transparent communication

Practices safe driving

Able to adapt to changing schedules or routines

Valid driver’s license and clean driving record

Fast Pace / Flexible work environment

Multitasking

Organized

Excellent Verbal Communication Skills

Time management skills

Focused on customer service

Microsoft Office (Word/Excel, Outlook)

Data Entry

Word Processing

Shipping and Receiving

Inventory Management

General Clerical (Telephone/Switchboard, Imaging, Scanning, Faxing, Mailing/Parcel, Correspondence

WORK EXPERIENCE:

January 2015 - Present Uber

Driver Washington, DC

Practices safe driving habits

Follows all state and national safety regulations and standards

Accurately follows routes, maps, and directions

Opening vehicle doors and assisting passengers/loading cargo/loading baggage

Keeping the exterior of the vehicle clean and presentable

Maintaining vehicle maintenance as needed for safety

Loading and unloading vehicle

January 2015 - Present Lyft

Driver Washington, DC

Practices safe driving habits

Follows all state and national safety regulations and standards

Accurately follows routes, maps, and directions

Opening vehicle doors and assisting passengers/loading cargo/loading baggage

Keeping the exterior of the vehicle clean and presentable

Maintaining vehicle maintenance as needed for safety

Loading and unloading vehicle

August 2019 – January 2020 Wheelz Up

Delivery Specialist Temple Hills, MD

Auto Parts Delivery - Pick up and drop off products to destinations

Load, transport, and deliver merchandise in a safe, timely manner

Follows all safety rules

Follows all state and national safety regulations and standards

Adheres to assigned routes and following time schedules

Verifies product numbers before loading and at the point of delivery

Ensures orders are complete and charges are correct

Processes payments for delivered items

Provides excellent customer service, answer questions, and handle complaints

Keeps vehicle fueled in accordance to management instructions and business needs and notifies management of needed repairs

February 2018 - September 2018 JUMP Bikes

Driver – Fleet Team Washington, DC

Operate large company van

Follows all safety rules

Follows all state and national safety regulations and standards

Move Jump bikes around the DC service area

Inspect and perform minor repairs

Recover bikes that need maintenance

Document and log service activity into portable computer

January 2017 – February 2018 VRW Trucking Concepts, LLC

Driver Washington, DC

Follows all state and national safety regulations and standards

Complies with all DOT and in-house regulations and rules

Accurately follows routes, maps, and directions

Opening vehicle doors and assisting passengers/loading cargo/loading baggage

Keeping the exterior of the vehicle clean and presentable

Maintaining vehicle maintenance as needed for safety

Loading and unloading vehicle

Complete a daily truck log and submit reports of mileage

Conduct daily inspections of the vehicle

February 2015 - September 2015 CareCo.

Security Washington, DC

Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry

Prevented losses and damage by reporting irregularities

Completed reports by recording observations, information, occurrences, and surveillance activities

Maintained environment by monitoring and setting building and equipment controls

Maintained organization's stability and reputation by complying with legal requirements

April 2010 - October 2010 AppleOne

Office Assistant Washington, DC

Greeted clients and vendors upon arrival and directed them to appropriate areas

Answered and directed incoming calls through the phone system

Maintained filing and storage systems

Retrieved documents and files as requested

Routed incoming mail and processed outgoing mail

Maintain inventory for office supplies

July 2009 – December 2014 Telas Painting Company

Independent Contractor Washington, DC

Specialized paint contractor

Scheduled appointments

Delegate daily assignments to paint staff

Determines appropriate color for new or replacement applications through consultation with the customer

Identification, safe handling, and appropriate disposal of paints, stains, preparatory and undercoating materials, and other hazardous materials

Knowledge of the tools, equipment, materials, and application techniques common to the painting trade

Skilled in hazardous materials handling, application, and disposal

Preparation and application of paints, stains, and surface preparation materials to a wide variety of surfaces

Processed time sheets

Maintained weekly budget

Managed inventory and purchased supplies

January 2009 – July 2009 FedEx Store

Retail Customer Service Associate Houston, TX

Followed instructions of supervisors and assists other team members in performing store functions

Understood customer’s individualized need

Provided customer expertise in printing, signs and graphics and shipping product lines and recommended appropriate products and services

Displayed outstanding customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

Ensures all customer problems are resolved quickly and to their satisfaction

Took complex customer orders using order system and provided accurate pricing

Assembled parcels and prepare goods for shipping

Set up and operated printing, binding, and other related equipment to complete customer orders

Maintains a safe, clean and orderly retail Store

Assists in the training of store team members

December 2001 – June 2008 Williams Lea

Office Service Associate Washington, DC

Followed instructions of supervisors and assists other team members

Processed high volumes of incoming and outgoing mail. Delivered mail and packages throughout the building by following applicable distribution procedures

Bound and assembled reprographics jobs as necessary

Updated daily records and prepare report and other documents

Organized and maintained files and perform accurate cross- index filing system

Generated financial and performance report as per available data using database

Handled sensitive and or confidential documents and information

Adhered to company policies and protocol

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