Larissa Mangham

Pharmacy Tech, Customer Service

Address

** ***** **

calera, OK 74730

Email

ad2zwn@r.postjobfree.com

Phone

580-***-****

Work Experience

Aug 2023 - Oct 2023

Customer Service, UPS store

Durant, OK

● Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods

● Solicit sales of new or additional services or products

● Determine charges for services requested, collect deposits or payments, or arrange for billing

● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

● Check to ensure that appropriate changes were made to resolve customers' problems

● Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems

● Monitoring Processes, Materials, or Surroundings

● Assisting and Caring for Others

● Controlling Machines and Processes

● Getting Information

● Handling and Moving Objects

● Interacting With Computers

● Judging the Qualities of Objects, Services, or People

● Working with Computers

● Experience with: GroupMe

Nov 2022 - Jul 2023

Customer Service, Walmart Pharmacy Tech

Durant, OK

● Review insurance policy terms to determine whether a particular loss is covered by insurance

● Determine charges for services requested, collect deposits or payments, or arrange for billing

● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

● Check to ensure that appropriate changes were made to resolve customers' problems

● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

● Interpreting the Meaning of Information for Others

● Processing Information

● Interacting With Computers

● Getting Information

● Communicating with Supervisors, Peers, or Subordinates

● Assisting and Caring for Others

● Inspecting Equipment, Structures, or Materials

● Judging the Qualities of Objects, Services, or People

● Working with Computers

● Experience with: GroupMe

Aug 2022 - Nov 2022

Customer Service, Walmart

Durant, OK

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Answer customers' questions and provide information on procedures or policies.

Help customers find the location of products.

Issue receipts, refunds, credits, or change due to customers.

Greet customers entering establishments.

Assist customers by providing information and resolving their complaints.

Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Compute and record totals of transactions.

Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.

Sort, count, and wrap currency and coins.

Weigh items sold by weight to determine prices.

Education

High School Diploma

Boswell Public School, Boswell, OK

Licenses and Certifications

Pharmacy Tech

Filling prescriptions, cashiering, putting info into computers such as insurance and patient information.

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