OBJECTIVE

Professional in customer service looking to enrich the experiences and touch points with new and existing customers to increase satisfaction and retention.

EXPERIENCE

Customer Services Representative

CheckSammy Inc. – Addison, TX

Aug ‘23 to Present

Handle customer inquiries and complaints regarding new or existing jobs and services, escalating issues when required.

Provide information about products and services able to be utilized within the company to those who inquired via telephone or e-mail.

Maintain confidential documents from vendor network, clients, and internal documents.

Source and built successful working relationships with vendors all over North America.

Customer Service Manager

Rhino Removal Inc dba NTX Waste Pros – Ft. Worth, TX

Mar ‘22 to Aug ‘23

Utilized multi-line telephone to communicate with existing and potential customers in residential and commercial spaces setting new accounts, updating existing accounts, etc.

Trained and provided growth opportunities for all new and existing employees, utilizing their strengths to aid in the betterment of the customer services team.

Processed financial transactions for all accounts through SoftPak software, which included payments, collection efforts, credits, and refunds.

Audited video and paper documentation through 3rd Eye and personal accounts to properly handle or escalate any complaints.

Created next-day routes based on service requests and contracted services daily.

Prepared customer complaint reports for the Vice-President and CEO monthly to find and create efficient ways to increase customer satisfaction.

General clerical duties, as needed.

Night-shift Deli Clerk Lead

Sprouts Farmers Market - Southlake, TX

Jan ‘22 to May ‘22

Prepared a variety of products for the sales floor, individual customer requests and public meal bars daily.

Organized and sanitized all surfaces and equipment as per the Texas Health Department regulations each night before closing.

Met and provided exemplary services for new and returning customers, building rapport, and increasing customer satisfaction.

Shift Leader

Menchie’s Frozen Yogurt - Fort Worth, TX

Aug ‘21 to Mar ‘22

Provided direction and feedback to assigned workers while fostering and maintaining a positive and inclusive work environment.

Ensured all health and safety standards were followed, which included inspecting equipment and notifying the proper personnel for any needed repairs or replacements.

Handled POS transactions daily, including counting and balancing money drawers, credit transactions and initiating bank deposits.

Assisted in customer satisfaction and experience during shift ensuring customers had positive interactions and experiences with staff and products.

General clerical duties, as needed.

Client Services & Marketing Representative

Lockhart Industries Inc - Dallas, TX

Sep ‘17 to Apr ‘21

Engaged in regular communication with new and prospective clients regarding their needs and project updates, when required.

Consulted with new clients on products and services which fit their needs and budget and on-time delivery.

Data entry in client profiles with recent communications and any changes to project scope, relaying these with proper personnel in appropriate department.

General clerical duties, as needed.

EDUCATION

Lon Morris College – Some College Credits Aug ‘00 to May ‘01

SKILLS

Critical Thinking, Customer Experience, Team Management, Operations, Creativity, Professional Communication, Microsoft Office Software, Clerical Duties

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