Customer Service High Level
Resume:
Quinlan, TX *****
************@*****.***
DENISE WILBURN
OBJECTIVE Freight Broker who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
SKILLS Excellent communication and interpersonal skills to work with carriers and clients located around the United States. Analytical skills to determine which carriers offer the right set of services for various clients. EXPERIENCE AMERICAN NATIONAL LOGISTICS, INC.
06/2005 - Current
Position is focused on securing freight transactions, including scheduling and tracking shipments, negotiating with freight carriers and handling customer questions. Position also involves in prospecting for new clients, securing transportation, matching carriers with customers and maintaining positive customer and carrier relations. Additional tasks may include preparing spreadsheets and reports Coordinate and manage campaigns and projects that are tailored to customer requirements and needs
Developing shipper and carrier relationships to efficiently execute transactions timely and with a high level of customer satisfaction
Provide KAG billing department load information timely when necessary to ensure that customer invoice is timely and accurate
Work with other shared service departments when necessary to ensure customer and carrier issues are identified and addressed
Manage multiple projects with a sense of urgency while maintaining a high degree of accuracy.
QUALIFICATION Win2000, Win XP, Win Vista, Word, Excel, Power Point, AS400, Truckbroker, McLeod, DAT 360, DAT Rate Index Pro, Truckstop, Comm Data Services.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate