Program Director Business Development

JAMES R. MAICON

Wake Forest, NC ***** • 919-***-**** • *********@*****.***

Summary

Worked to uncover, trends, patterns, and insights within a big data framework, across previously unrelated events and activities. Drove greater clarity to customers, enabling them to make more focused business decision. Onboarded 1,000+ labs during the pandemic via structure specific technical assignments and working with project managers.

FOCUSED SENIOR PROGRAM DIRECTOR

Senior Director of Programs • Program Director • Head of Programs • Client Services Manager

P&L Management • Programming Skills • Resource Analysis & Planning • Resource Management Developed Processes • Led Education • Agile Development • FHIR • Improved Workflows • Drove Client Business Development Certified in Rhapsody 6.x: Associate, Professional, & Expert • Certified in Rhapsody 6.1 Upgrade

WORK EXPERIENCE

Pacemate, Tampa, FL May 2023- Dec 2023

Lead Integration Analyst

Served as the subject matter expert and led the deployment of HL7®FHIR® API standard implementations with active EHR integrations across several simultaneous customer projects.

Worked as an interface lead on some projects including design consultation for project scope definition and testing / troubleshooting with client stakeholders.

Collaborated with team members to ensure a successful project install and continually enhanced processes and workflows to improve business operations, client experience, and delivery of integration offerings.

Proficient in interfacing with multiple devices and product classes as well as electronic health records.

Experienced in capturing and storing cardiac device health data in disparate systems and formats.

Deep understanding of the HL7®FHIR® API standard for the exchange of health information and have successfully implemented it in several projects.

Primary point of contact and subject matter expert for assigned EHR projects and have met customer needs and company objectives in the EHR rollout process.

Kythera Labs; Franklin, TN April 2022 - Jan 2023

Director of Integration, EHR

Utilized 11B+ curated EHR records via creating a data repository, helping to launch a new business unit to leverage the untapped Electronic Health Records market for large data.

Worked to uncover trends, patterns, and insights within a big data framework, across previously unrelated events and activities to derive a greater understanding of patient journeys.

Drove greater clarity to customers, enabling them to make more focused business decisions.

Managed day-to-day activities for the EHR data unit via leveraging Databricks environment for storing, transforming, and sharing datasets with clients, reporting weekly to the executive team.

Interfaced extensively with the internal engineering team to develop airflow processes for continuous data uploads and additions and created a complete history of patient data/

Delivered new reservoirs of source data via developing relationships with data suppliers within the industry, creating secure connectivity workflows to download and sync reference data.

Augmented value through developing curation processes for incoming EHR data.

Integrated EHR data with Claims, remitted data to allow a comprehensive picture of the patient journey, and managed release schedules, product updates, error reporting, and bug tracking.

Fostered collaboration through working closely with sales leadership to create promotional material and to demonstrate a wide range of capabilities for new business units.

North Carolina DHHS; Raleigh, NC May 2020 - April 2022

Technical Team Lead, Rhapsody

Processed 1M+ COVID-19 test records per day via HL7, serving as a working team leader for a group of Electronic Reporting Interoperability Systems with Rhapsody and JavaScript .

Developed testing plans to ensure all data was compliant for project based on specifications.

Onboarded 1,100+ labs during the pandemic via taking specific technical assignments and working with project managers and tech leads to ensure that work assignments were clear,

Assisted in onboarding statewide labs for electronic lab reporting for COVID-19 and other projects involving new data feeds and help to drive work assignments for the extended team.

Worked with hospital personnel, NC Department of Public Health (DPH) communicable disease epidemiologists, and NC DPH IT application specialists to create schedules and app interfaces.

Orion Health, Lyniate; Boston, MA Jan 2013 - May 2020

Director, Professional Services Group

Increased revenue $1.4M year over year through driving more efficient scheduling of projects and resources, including training, installation, development, testing, and deployment.

Managed base of 300+ client accounts via providing comprehensive end-to-end solutions based on specific project needs and resources, while administering expert service in implementation.

Directed a 20-member staff by working as a Project Manager on concurrent projects, developing and updating project plans, and managing allocated resources and budgets.

Streamlined workflow via coordinating installations, configuration, and deployment of Rhapsody Integration engine(s) on standard servers and VM and HA environments.

Worked with local resources to architect solutions that met all necessary requirements via Agile Development processes.

Fluent in all relevant interfacing technologies: HL7, XML, FHIR, CDA, WebServices, Javascript

Allscripts, Inc.; Raleigh, NC Nov 2011 - Jan 2013

Interface Project Manager

Implemented HL7 Interface software at customer sites to communicate bi-directional data flow between Allscripts Home Care and other products as necessary with various vendor systems.

Drove compliance with contractual agreements by ensuring adherence to client requirements within timelines provided by the project manager, providing guidance and support for projects.

Established workflow and best practices, installed software and interface definitions on customer servers, created test plan templates, and executed functionality tests.

Improved operations by managing interfaced development and implementation tools (i.e., Rhapsody Interface engine) used by the team, supporting processes from testing to go-live.

Negotiated Interface specifications and plans for implementation with customers/vendors for interfaces that deviated from the standard and developed interfaces to meet the specifications.

Participated in the client pre-sale process to discuss current interface capabilities and mapped out implementation based on their unique environment, making any changes requested.

Reported issues related to interface operation and installation to interface development and interface team, managing interface projects for multiple clients with ease and efficiency.

Improved communication through interfacing with team members and project managers on issues that could arise during the project life cycle and providing technical assistance.

Clairvia, Inc.; Durham, NC July 2005 - Oct 2011

Integration Consultant

Provided guidance and direction to ensure that projects were successfully executed on time.

Developed close and continuous communications with clients to ensure all needs were identified and addressed, supporting a base from small companies to large enterprises.

Held responsible for the implementation of a variety of interface products that were based on HL7, XML, or batch files, providing end-user documentation for all interface products.

Enhanced communication through interfacing extensively with the Meditech, McKesson, EPIC, Cerner, Siemens, and IDX interface engines, working with clients to identify and upload data.

Delivered collaborations through partnering closely with a wide array of customers to document and enter accurate NOC catalog data into various SQL tables via custom scripting.

Configured SQL database with specific configurations for hospital services and locations to ensure that each patient was assigned the correct LOS based on values provided in HL7 data.

EDUCATION

Fordham University, Bronx, NY

Bachelor of Arts Degree

TECHNOLOGIES & CERTIFICATIONS

Technologies: Rhapsody, Corepoint, Databricks, Javascript, HL7, JSON

Certifications: Certified In Rhapsody 6.x, Associate, Professional, Expert & Rhapsody 6.1 Upgrade

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