Colin Duffy

**** *** ** ***. ****, North Aurora, Illinois • 630-***-**** • ad2zv3@r.postjobfree.com

• linkedin.com/in/colinduffy-it

District Technology Specialist

Results-driven IT professional with 6+ years supporting diverse hardware and software. Go-to contact for Tier 1 and Tier 2 tech issues. Proficient in district-wide project management, leveraging Active Directory, Google Admin, and Jamf for seamless functionality. Recognized for leadership and mentorship, achieving a 100% intern retention rate and advancing team skills. WORK EXPERIENCE

Kaneland School District 302 • Sugar Grove, Illinois, United States • Internship • 06/2017 - Present District Technology Specialist

• Utilizing strong leadership skills to guide and mentor technology interns, resulting in a 100% retention rate and enhanced skill development.

• Maximizing technology functionality by troubleshooting and repairing a variety of devices, including laptops and projectors, resulting in seamless operations for the district.

• Directing the successful completion of expansive projects across the district, including the 1:1 student device rollout.

• Effectively communicating and collaborating with team to promptly address and resolve escalated technical issues, ensuring a seamless resolution process.

• Empowered users to connect to WiFi seamlessly by implementing Google Admin tools for automated login.

Technology Intern

• Provided assistance through the use of a helpdesk system to resolve technical issues for 50+ employees.

• Streamlined operations by efficiently installing & repairing hardware, software, & peripheral equipment.

• Improved team productivity by providing comprehensive documentation for newly-discovered issues, reducing troubleshooting time by 15%.

Office Depot • Aurora, Illinois • 10/2015 - 05/2017 Retail Sales Consultant

• Consistently exceeded sales targets by staying informed on latest technology products and effectively promoting their features to customers.

• Increased sales by effectively upselling technology products and 30+ protection plans, resulting in a boost in revenue for the company.

• Efficiently managed and arranged merchandise, resulting in decreased restocking time. Cashier

• Maintained a 100% customer satisfaction rating, handling all conflicts with poise and professionalism.

• Successfully greeted and engaged customers, resulting in an increase in customer retention and improved store reputation.

EDUCATION

Diploma

West Aurora High School • Aurora, IL • 05/2017

CERTIFICATIONS

Google Cybersecurity

Google • 10/2023 - Present

SKILLS

Supervisory Skills, Customer Support, Communication, Technical Support, Time Management, Project Management, Software Installation, Security hardening, Python, SIEM tools, IT Hardware Support, Security frameworks and controls, SQL, Incident Response, Active Directory, Troubleshooting, Linux command line, C++, C#