CW Cherhea White

Belton, SC ***** 864-***-**** ad2ztp@r.postjobfree.com

PROFESSIONAL

SUMMARY

Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to your team.

SKILLS Appointment Confirmation

EMR Systems

Reminder Calls

Greeting Visitors

Maintaining Office Records

Schedule Coordination

Insurance Verification

Microsoft Office

Customer Service

Knowledge of Office Equipment

Training Junior Team Members

Handling Complaints

WORK HISTORY FRONT OFFICE COORDINATOR 10/2022 to CURRENT Healogics Prisma Health Wound And Hyperbaric Medicine Center Welcomed patrons and immediately offered assistance by asking open-ended questions.

Collect patient and client documents and information upon referral. Monitored office supplies by checking inventory and placing orders. Check patients in and out, updating all demographics. Handle all referrals in a timely manner.

Entered ICD 10 and CPT codes gathered from the superbill. Call insurance companies for Prior Authorizations. Schedule patient follow up appointments, new patients appointments, and appointments from referrals.

Fax information to other offices and insurance companies. Answer phones and handle the calls according to the caller's need. Assemble charts for next day appointments, print stickers, make sure the proper consents are included.

Follow up with patient's who missed appointments.

Entered information onto a Referral Tracker spreadsheet. FRONT DESK RECEPTIONIST 07/2018 to 10/2021

AnMed Health Pendleton Family Medicine Pendleton, SC Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Confirmed important personal and payment information for compliance with security and payment card industry standards. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Operated multi-line telephone system to answer and direct high volume of calls.

Routed incoming mail and messages to relevant personnel without delay. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. Scheduled appointments when necessary.

Scanned, faxed, copied information as needed

Collect patient's co pays and any other bill that the patient wanted to pay towards.

Kept an open line of communication with the Physicians, Nurses, and Office Manager,

Checked schedule for any discrepancies,

EMERGENCY ROOM REGISTRAR/SECRETARY 05/2016 to 07/2018 AnMed Health Emergency Department Anderson, SC

As a Registrar it was my duty to verify all patients that came in by any means necessary as allowed by HIPPA.

Make sure the patient's demographics were up to date. Collect copays.

As the Secretary answer phones and route them to the right nurse or physician.

Make sure to complete doctor's orders, call consulting physicians. Call any alert such as, Trama, Stroke, Heart Attack when the physician decided one was needed. After calling the alert over the ED intercom, we had to page every department that needed to be there to assist and record what time each department and physicians arrived.

Answer the patient's requests

HIM TECHNICIAN 02/2015 to 04/2017

Prisma Health Cancer Institute Greenville SC

Print the doctor's schedules, read the last office note to see if the doctor order any test or referrals.

If the doctor ordered anything it was my responsibility to find the results and/or consult note before the patient arrived. The goal was to stay 3 days ahead.

Answer the phone and handle the call accordingly.

Keep an open line of communication with the nurses and doctor. HIM TECHNICIAN 05/2014 to 11/2016

Prisma Health Main Campus Greenville SC

Prep charts of discharged patients which included making sure all staples were removed, all documents belong to the same patient with the correct account number.

Put all of the nurse's notes, doctor's orders, and anything else in the chart was in date order.

Scan charts.

Answer phone.

EDUCATION High School Diploma 05/1994

Westside High School, Anderson, SC

ADDITIONAL

INFORMATION

In addition to my other skills, I also have Call Center Experience. I have also worked with multiple EMRs, such as EPIC, McKesson, Allscript, AS400.

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