Jyothsna (Jo) Ramkumar

ad2zsj@r.postjobfree.com www.linkedin.com/in/jyothsna-jo-ramkumar-78613930 440-***-**** (Cell) OBJECTIVE

To assume a challenging position which would best utilize my analytical and problem-solving skills. EXPERIENCE SUMMARY

Over 15 years of experience, demonstrating leadership, mentoring and proficiency in Software testing and Business System Analysis.

Proficient in automation testing for Client/Server, Web/Mobile applications, and Application Programming Interfaces (REST and SOAP protocols) in various industries like Healthcare, Pharmacy Benefits Management, Insurance and Retail

Designed and executed comprehensive stress, load, and performance testing strategies for scalability of web applications.

Orchestrated effective communication between Business Stakeholders, Product Owner, and IT teams, ensuring a seamless flow of information to convey project priorities and address conflicts.

Expertise in Accessibility Testing, Exploratory Testing, Integration Testing, Functional Testing, Regression Testing, and UAT

Seasoned professional with guiding projects through both Agile Scrum and traditional Waterfall methodologies

Passionate about continuous learning, adept at acquiring new skills, and dedicated to mentoring and training teams in streamlined testing procedures.

EDUCATIONAL QUALIFICATION

Bachelors in Computer Science and Engineering

CERTIFICATIONS

IBM Certified Solution Designer for Rational Functional Tester (Java and .Net)

ISTQB Certified Tester – Foundation level

PROJECT EXPERIENCE

Elixir Solutions, Twinsburg, OH May 2016 – Till Date Software Engineer III Elixir is a healthcare company with a visibly different approach managing pharmacy benefits, helping plan sponsors to provide their members the prescription coverage and the service they deserve. As a POD Test Lead, I am managing multiple API Product Oriented Deliveries (POD) and involved in:

- Ensuring that POD project teams utilize Elixir QA standards. Also, making sure QA tasks are on schedule to meet project deadlines and coordinating with the Senior QA Manager to align the overall project vision and plan across the designated PODs.

- Collecting SQE metrics and identifying gaps, working closely with Senior Management to analyze the gaps and formulate resolutions.

- Creating and managing dashboards in Jira and ADO for project progress and SQE metrics tracking.

- Ensuring adherence to standard test guidelines and best practices by auditing test artifacts (test cases, test execution, test plan/strategy docs) for completeness and correctness.

- Collaborating with a project test leads to develop an automated Regression Test Suite using Robot Framework for Web applications, API and ETL products.

- Creating performance and load test scripts for scenarios identified by the business using JMeter.

- Developed and configured automated scripts for seamless integration with the CI/CD pipeline.

- Managing Postman Collections across different API PODs within Azure repo. Environment: Kanban, Jira, Postman, SOAPUI, Newman, Selenium, Robot Framework, Kobiton, Sauce Labs, Applitools, VS-Code, Azure DevOps, GitHub, Dynatrace, CI/CD Pipeline, SharePoint, JMeter, Swagger, SQL Server Management Studio, Oracle, Visual Studio Enterprise.

CVS Caremark, Solon, OH May 2013 – May 2016 Systems Business Analyst CVS Caremark, headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care.

As a Business Systems Analyst at CVS, I was involved in:

- Gathering and documenting requirements for Marx, Facets, and RxClaim applications, producing comprehensive Business Requirement Documents and conducting requirement and design review sessions.

- Using industry accepted tools, methodologies, techniques, standards, and best practices to organize, prioritize and document business requirements.

- Resolving Medicare Part D member dispositions and ensuring compliance with government regulations, addressing data synchronization between Marx, Facets, and RxClaim.

- Capturing business needs and shaped requirements through effective communication with business partners. Environment: Windows XP, SQL Server 2008 R2, Oracle, MS-Office Applications.

PreEmptive Solutions, Mayfield Village, OH April 2011 – May 2013 Lead Quality Assurance Analyst PreEmptive Solutions is a software company that specializes in application protection and security solutions. They provide tools and services such as PreEmptive Protection and PreEmptive Analytics to help developers secure their applications, protect intellectual property, and prevent unauthorized access.

As a Quality Assurance Lead in an Agile environment, I played a pivotal role in:

- Conducting in-depth analysis of requirements and formulating comprehensive test conditions aligned with User Story specifications.

- Performing Localization, Side by Side, and Performance testing of the Dotfuscator, DashO, and PreEmptive Analytics products.

- Orchestrating the end-to-end process, including the creation, hosting, deployment, and maintenance of the PreEmptive Analytics for TFS service on Windows Azure.

- Developed diverse .Net applications (Metro apps, Silverlight, Windows Forms, WCF, XNA Game App, Windows Phone 8) to effectively test the Dotfuscator product.

- Designing and implementing Java applications (Android, Java Spring beans) to conduct thorough testing of the DashO product.

- Conducting application-programming interface (API) testing, encompassing both SOAP and REST APIs

- Formulating execution of Load test suite and meticulously analyzing performance metrics to enhance the PreEmptive Analytics product. Environment: Windows 8, Visual Studio 2012, TFS, Windows Phone 8, Android 4.2, SQL Server 2012, Mongo DB, RabbitMQ, VMWare Workstation 9, VMWare vSphere, Azure.

CBIZ Inc, Independence, OH June 2008 – April 2011 Business Software Analyst CBIZ is the nation’s number one benefit specialist and one of the largest accounting service providers. It is a professional services company, providing a comprehensive range of business services, products and solutions that help the clients grow and succeed by better managing their finances and employees.

As a Business Analyst I was:

- Responsible for identifying future product features through collaborative discussions with key stakeholders, including Business Unit Presidents, Client Service Managers, Account Managers, Account Executives, and Producers.

- Worked closely with the development team to prioritize and analyze the integration of new features within the existing framework. Automating the basic functionalities of the web application using HP Quick Test Pro.

- Involved in conducting Load Testing using Microsoft Visual Studio Team System 2008. Environment: Windows XP, Visual Studio 2005, C#.Net, Visual Studio Team System 2008, HP Quick Test Pro (V 9.5), VB script, MS–Office Applications and SQL server 2005, Sales Force and CNECT.

Oracle (Micros-Retail), Solon, OH Jan 2007 – June 2008 Quality Assurance Engineer Oracle MICROS Point of Sale System provides a full range of enterprise applications and information management platforms to table service and quick service restaurants, hotels, motels, casinos and other leisure and entertainment businesses. As an Automation Engineer, I was involved in:

- Creating, updating, enhancing, and maintaining the script design and execution with industry best practices.

- Designing and creating automated testing scripts for functional testing of point-of-sale applications.

- Maintaining the developed test scripts in Rational Test Manager projects.

- Created a suite of automation libraries (DLLs) to be used in testing the application.

- Designing and documenting automated test scripts for smoke, acceptance, and regression testing of the point-of-sale applications.

- Involved in Performance testing, and load testing of the Java Point of Sale application.

- Stress testing the application to measure the application’s robustness and error handling under heavy load to ensure the software doesn't crash in conditions of insufficient computational resources. Environment: Windows XP, Rational Functional Tester (V 7.0), Rational Robot, Rational Test Manager (V 7.0), Rational Performance Tester, JMeter, JavaScript, SQA Basic script, MS–Office Applications, Eclipse, SQL server 2005, Tomcat and Jboss.

Tek Systems, Independence, OH Feb 2006 – Dec 2006 Quality Assurance Analyst The client company ranks third in the nation for auto insurance, with more than 12 million customers offering great rates, superior online and in-person customer service, and innovative claims service. As a QA - I was working on two different applications, which were developed in- house to facilitate the users from various other departments. Used Test Director 8.0, QTP 8.0, Lotus Notes, Snag-It, MS–Office Applications and Team Play. I also was involved in identifying and evaluating risks associated with the testing strategies and help mitigate risks. Environment: Windows 2000, Test Director 8.0, QTP 8.0, Lotus Notes, MS–Office Applications and Team Play.

TECHNICAL SKILLS

Operating Systems MS Windows 10, Mac

Automation Tools

Selenium, Cypress, Postman, SoapUI, VS Code, Cypress, Robot Framework, Kobiton, Sauce Labs, Applitools, Newman, CI/CD Pipeline, Git/Git Hub, TFS, Visual Studio Enterprise, SQL Server Management Studio, HP Rational Functional tester, Rational Robot, Quality Center, QTP, Swagger, Dynatrace Programming Languages Java script, VB script, C# .Net, Java, Python Database SQL, Oracle

Markup Languages HTML, XML

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