Preferance Holiday

**** ****** **.

Houston, TX *7051

ad2zj1@r.postjobfree.com

+1-346-***-****

Work Experience

Customer Service Representative/Receiver

Buske Logistics - Houston, TX

May 2022 to Present

• Supports customers by providing helpful information, answering questions, and responding to complaints.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Managing a team of junior customer service representatives.

• Ensure customer satisfaction and provide professional customer support.

• Assisted customers with a warm and professional attitude

• Processed orders and customer transactions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls Packaging Specialist

Longhorn Glass, Anheuser-Busch - Houston, TX

December 2020 to October 2021

• Performs all tasks in a manner consistent with plant safety and housekeeping standards.

• Operates palletizer, strapping unit, carton equipment, and case packer.

• Reselects, repack carton ware and transport inventory via forklift.

• Ensures quality checks and other duties are completed for customer satisfaction.

• Supervise and evaluate the performance of assigned warehouse employees.

• Organizing workflow

• Assign workloads to warehouse workers.

• Examine picked products and compare it to the Picking Tickets to verify accuracy of products before it goes out for shipment on delivery trucks.

• Assist in warehousing, and distribution.

• Assist in complying with federal, state, and local warehousing, material handling, and shipping requirements.

• Assist in safeguarding operations, facility, and product.

• Assist in controlling inventory levels with physical counts and reconciliation.

• Assist in maintaining physical condition of the warehouse, sanitation.

• Hold associates accountable on policies and procedures not being followed.

• Maintains physical condition of warehouse; inspecting equipment;

• Responsible for all aspects of fulfilling customer orders regarding modification, substitutions and communication of any changes to Warehouse Manager

• Promote a safety culture.

Assembly Line Operator

SBM Life Science - Houston, TX

September 2020 to December 2020

• Adheres to safe work policies and procedures.

• Operates heavy machinery for the production line.

• Acted as a lead in training new employees.

• Inspected finished product to ensure it met the desired quality standards.

• Transfer material via forklift.

Inventory Control Specialist

Grocers' Supply Company - Houston, TX

August 2019 to January 2020

• Managed inventory systematically (ERP,Oracle) and physically within the warehouse.

• Performed cycle counts and reported discrepancies for reconciliation.

• Completed inventory paperwork for inbound and outbound transactions.

• Operated motorized double pallet jack.

• Monitors and maintain current inventory levels, and a record of equipment, and stock.

• Assess inventory output on a daily, weekly, or monthly basis to identify trends in productivity

• Maintain database and performs a physical count of inventory and reconcile actual stock count along with correct labeling

• Receives unpacks and updates inventory records

• Inspecting the stocks and reporting about the damaged products.

• Performs routine clerical duties including data entry.

• Ensures that inventories are secure, properly identified, and readily accessible.

• Managing cleanliness of the warehouse on day to day basis.

• Work with operations to arrange for delivery of finished goods.

• Following up on all the safety procedures.

• Any other tasks assigned by the manager/supervisor.

• Lifting heavy objects over 50 pounds.

Warehouse Associate/ Material Handler

Warehouse Walmart Distribution Center - New Caney, TX February 2019 to August 2019

• Handled all inventory in compliance with company’s safety policies and sanitary protocols.

• Team builder amongst other material handlers and department personnel.

• Maintained a clean and safe work environment to eliminate hazards.

• Selected orders in a timely and efficient manner to ensure “on time delivery” goals were met.

• Loaded trailers via forklft.

• Supervise and evaluate the performance of assigned warehouse employees.

• Organizing workflow

• Assign workloads to warehouse workers.

• Examine picked products and compare it to the Picking Tickets to verify accuracy of products before it goes out for shipment on delivery trucks.

• Assist in warehousing, and distribution.

• Assist in complying with federal, state, and local warehousing, material handling, and shipping requirements.

• Assist in safeguarding operations, facility, and product.

• Assist in controlling inventory levels with physical counts and reconciliation.

• Assist in maintaining physical condition of the warehouse, sanitation.

• Hold associates accountable on policies and procedures not being followed.

• Maintains physical condition of warehouse; inspecting equipment;

• Responsible for all aspects of fulfilling customer orders regarding modification, substitutions and communication of any changes to Warehouse Manager

• Promote a safety culture.

Education

High school diploma

Jack Yates Senior High School - Houston, TX

August 2003 to June 2007

Skills

• ERP Systems

• Warehouse Distribution Experience

• Oracle

• Shipping & Receiving

• Pallet Jack

• Materials Handling

• Forklift

• Warehouse Experience

• Order Picking

• Packaging

• RF Scanner

• Load & Unload

• Inventory Control

• Order Picker

• Manufacturing

• Warehouse Management

• Employee Evaluation

• Assembly

• Warehouse distribution

• Order fulfillment

Certifications and Licenses

OSHA 10

Present

Assessments

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Attention to detail: Inventory — Highly Proficient May 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Attention to detail — Proficient

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Forklift safety — Highly Proficient

January 2021

Best practices and safety hazards in forklift operation Full results: Highly Proficient

Personality: Hard-Working — Familiar

May 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Familiar

Retail customer service — Proficient

March 2020

Comprehending and responding to retail customer needs. Full results: Proficient

Warehouse associate — Expert

January 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Expert

Work style: Conscientiousness — Expert

January 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Work motivation — Highly Proficient

January 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Manufacturing fit — Proficient

January 2021

Measures the traits that are important for success in manufacturing roles Full results: Proficient

Workplace safety — Proficient

May 2022

Using safe practices at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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