PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

VALORIE

WORTHINGTON

V 1438 ALMANZA DR,

The Villages, Fl 32159

314-***-****,

ad2zft@r.postjobfree.com

I am seeking employment with a reputable company that has proven growth potential. As my resume displays, I possess varied customer service and training experience, along with my extensive management background. I feel this experience helps make me an excellent applicant for the position within your organization. The core of my preceding work experience has been in customer service, retail. The tools and techniques I have acquired, and demonstrated from the prior experience are directly applicable to your company. My skill set applies directly to the skills that your corporation need, These include effective management, communication, organization. Achieving goals as well as developing skills in sales and marketing and hands on experience in improving sales for retail. You would be acquiring an intuitive, result driven, innovative retail professional who is versatile and skilled professional. With qualities and excellent hands on experience developing and improving sales.

Welcoming and engaging with

customers as they enter the

store

Merchandising Positive and professional

Working with cash registers

and processing payments

Social perceptiveness Cleaning and restocking the

store

Product guidance

Sales Associate September 2021 - Current

Dillards The Villages, FL

Resolved customer concerns using strong communication and conflict management skills. Helped customers navigate store, complete sales and process returns. Located items for customers by checking sister stores and online options. Sales Associate July 2010 - March 2013

dillards St Louis, FL

Helped customers navigate store, complete sales and process returns. Located items for customers by checking sister stores and online options. Assisted with receiving, pricing and merchandising. Quickly and efficiently processed payments and made accurate change. Rotated stock through clearance markdowns and special sales promotions. Boosted sales by building attractive displays and merchandising products. W

Resolved customer concerns using strong communication and conflict management skills. Sales Associate March 2008 - June 2010

Dillards Memphis, Tennessee

Located items for customers by checking sister stores and online options. Helped customers navigate store, complete sales and process returns. Encouraged sales through promotions and special offers to customers. Contacted customers to finalize sales and service transactions. Increased per-customer revenue by suggesting additional [Product or Service] purchases. Assisted with receiving, pricing and merchandising. Rotated stock through clearance markdowns and special sales promotions. Processed credit card payments and accurately handled cash. Store Manager March 1995 - February 1997

Rent One DuQuoin, Illinois

Directed merchandising strategy to achieve memorable product presentation and increase revenue. Addressed and resolved escalated customer complaints and worked to restore satisfaction. Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.

Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.

Coordinated employee schedules for optimum performance and shift coverage. Supervised inventory audits, financial reconciliations, and sales reporting. Maintained high store standards in merchandising, security, and visual presentation. Delivered consistent feedback and training to empower team members in superior service delivery. Balanced till during closing time and made daily bank deposits. Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Enhanced operations with new and improved procedures targeting underreporting areas and systematic weaknesses.

Spearhead business expansion across [Location], including overseeing new construction and building retrofit.

Built strong reputation, quickly addressed customer concerns, and gave back to community through charitable initiatives.

Increased business [Number]% with improved marketing and promotional strategies diversified across multiple channels.

Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.

Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets. EDUCATION

Spearheaded business expansion across [Location], including overseeing new construction and building retrofits.

Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

Sales Associate July 1999 - June 2007

Dillards Marion, Illinois

Located items for customers by checking sister stores and online options. Helped customers navigate store, complete sales and process returns. Processed credit card payments and accurately handled cash. Encouraged sales through promotions and special offers to customers. Created great customer experiences through personalized sales support. STILL ATTENDING ( Bachelor ) May 2023

American Intercontinental University Online, Schaumburg, Illinois

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