Raymond Russ

Houston, TX *****

ad2zen@r.postjobfree.com

+1-832-***-****

Over 24 years experience in handling various computer issues from software installation and trouble shooting. Hardware diagnostics and installation. Setting up a LAN. Remote access trouble shooting. Installing and configuring peripherals.

Work Experience

Legal Research Assistant

Federal Bureau of Prisons - Beaumont, TX

June 2015 to December 2023

Trained and worked as a legal research assistant for two attorneys. Extensive experience in Lexus Nexus Law database including knowledge of United States Code(USC), Uniform Commercial Code(UCC), Code of Federal Regulations (CFR), both national and local court procedures. Compiled data collected, provided reports, wrote and typed motions, handled correspondence with both state and local authorities concerning outstanding legal issues..

Completed both Legal Research and Advanced Legal Research class (Adult Continuing Education). N/A

N/A - N/A

May 2013 to June 2015

Was on a personal leave of absence.

Computer Technician

DuPont Sabine River Works - Orange, TX

November 2012 to May 2013

Provided technical support to employees as well as setting up email accounts, installing peripherals, using Windows Remote Access to addresses Troubleshooting computer issues with Connectivity with LAN, printers, scanners.

Completing and managing work ticket for both Dupont Sabine River Works (Orange, Texas), and Beaumont refinery.

Field Engineer

Plant Automation Services - Houston, TX

May 2012 to November 2012

Traveled worldwide installing proprietary system alarm software to petroleum and chemical industry. Trained staff and employees on the use of software. Provided technical support for customers both locally and remotely.

Troubleshooting software issues, both locally and remotely. Managed customer issues and continuing education over company VPN connection.

Responsible for handling travel arrangements and expense account. Computer Technician

FishNet Computers - Groves, TX

October 2011 to April 2012

General Manager for Groves location. Trouble shooting computers both hardware and software. Virus and malware removal and education to customer base. Repaired LCD televisions. Provided remote access support.

Later promoted to general manager for Lumberton, Texas location. Maintained on-site maintenance for several local businesses. IT Technician and technical support/engineering

Metalforms Inc - Beaumont, TX

September 2000 to October 2011

Provided IT support for computers, peripherals, servers, copiers, printers, and completing periodic maintenance on equipment and recording information in database to determine proper replacement options.

Responsible for ordering replacement parts and consumables. Special technical support for engineering department. Was administrative assistant to Executive Vice- president Glenn Mabry. Handled incoming bids for new jobs, as well as online bid auctions. Managed FoxPro customer database. Responsibilities included entering new bid requests, entering relevant information, maintaining backups, and preparing weekly reports. Experienced in Microsoft Office Suite including Excel, Word, and PowerPoint. Created letters and other communications with customer base with clients such as Westlake Chemical, Conoco Phillips, Valero, and Lyondell-Basel among many others. Represented Engineering-estimating department in weekly scheduling meetings. In charge of online bid auctions.

Education

B.A.S. in Industrial Technology

Lamar University - Beaumont, TX

January 2011 to September 2013

Associate of Applied Science in Computer Electronics and Networking Lamar Institute of Technology - Beaumont, TX

August 1997 to January 1999

Skills

• Computer hardware (10+ years)

• Help Desk (10+ years)

• Computer Networking (10+ years)

• Microsoft Windows (10+ years)

• Desktop Support (10+ years)

• LAN (10+ years)

• Microsoft Windows Server (10+ years)

• Software Troubleshooting (10+ years)

• Operating Systems (10+ years)

• Technical Support (10+ years)

• Network Support (10+ years)

• TCP/IP (10+ years)

• Remote Access Software (10+ years)

• IT support (10+ years)

• Remote access software (10+ years)

• Operating systems (10+ years)

• Software troubleshooting (10+ years)

• Windows 95, 98, XP, 7, Server (10+ years)

• Desktop support (10+ years)

• DNS (10+ years)

• Technical support (10+ years)

• Computer networking (10+ years)

• Customer service (10+ years)

• Typing (10+ years)

• Legal Research (8 years)

• Help desk (10+ years)

• Microsoft Word (10+ years)

• TCP (10+ years)

• Network support (10+ years)

• Research (10+ years)

• Mobile devices (10+ years)

• Microsoft Access (10+ years)

• Analysis skills (10+ years)

• Microsoft Excel (10+ years)

• VPN (10+ years)

• Fox Pro Database (10+ years)

• MS-DOS v. 6.22 (10+ years)

Awards

Metalforms, Inc. Engineering-estimating award

December 2009

Award for outstanding work in handling customer communications with both written bids and online bid auctions

.

Certifications and Licenses

Dell License Certification

November 2012 to May 2013

Was working toward completing my Dell Computer Maintenance certification Additional Information

Worked well both individually and part of a team.

Handled and met deadlines for department supervisor and executive vice president. Quick learner and always looking to further my education.

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