Customer Service Store Associate

Shyni Rajan

Toronto, canada ( +1-437-***-**** ( ************@*****.***

PROFESSIONAL SUMMARY

Service-oriented Telemarketer with passion for providing excellent customer

service. Friendly, personable and always professional under pressure. Known

for thriving in fast-paced and busy environments. To seek and maintain a

full-time position that offers professional challenges utilizing

interpersonal skills, excellent time management and problem-solving skills.

Persistent and highly motivated Telemarketer with a flair for sales and

marketing. Looking to secure a position in a thriving and fast-paced

environment where excellent customer service skills will be utilized and

appreciated.

AREAS OF EXPERTISE

Able to Lift upto 25Lbs Customer Service Invoice Processing &

Billing

Self Motivated Forecasting Interpersonal skills

Opportunities

Out bond and inbound Technology Integration Deliveries & Inventory

calls & Documentation Management

PROFESSIONAL EXPERIENCE. -7+ year

* Gulf Cryo Corporate Office, Dubai, Ras al Khaimah, UAE Store Associate

Cum Sales Executive, 12/2021 to 12/2023

. Use oracle and Excel to produce detailed reports and analysis.

. Determine, review and increase prices/price plans, Used Power BI to

report sales numbers to sales team.

. Attained 30000 CAD in sales targets on monthly basis & made average

of 90 outbound and inbound calls per day.

. Overcame objections using friendly, persuasive strategies.

. Created spreadsheets using Microsoft Excel for daily, weekly and

monthly reporting.

. Used critical thinking to break down problems, evaluate solutions and

make decisions.

. Maintained excellent attendance record, consistently arriving to work

on time.

. Responsible for resolving problems; identifying and analyzing market

trends; monitoring competitor activities and responding to customer

needs

. Used coordination and planning skills to achieve results according to

schedule.

. Awarded "Outstanding Achievement" trophy for consistently performing

above average sales in a company

Spanning 7 Emirates.

* Firm Industries- Ras al Khaimah, UAE Telesales Executive, 05/2019 to

11/2021

* TNQ Technologies - COIMBATORE, INDIA Copy Editor, 08/2016 to 12/2018

. Provide excellent customer service skills to new and existing

customers.

. Collected customer feedback and made process changes to exceed

customer satisfaction goals.

. Reviewed and edited content for correct grammar and style.

. Proofread, edited, and evaluated final copy to verify content aligned

with established guidelines.

. Worked to maintain outstanding attendance record, consistently

arriving to work ready to start immediately.

. Quickly learned new skills and applied them to daily tasks, improving

efficiency and productivity.

. Worked with graphic artists, post-production team members and other

specialists to produce captivating and successful content.

TECHNICAL SKILLS

MS Office, XML, MS Excel, Bitrix

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EDUCATION

Bachelor of Engineering: Electronics and Communications Engineering,

04/2015

PSN Institute of Technology and Science - Tirunelveli, INDIA

Diploma in Electronics and Communications Engineering: 04/2012

PSN Polytechnic College - Tirunelveli, India

REFERENCE

Available Upon Request

Contact this candidate