Joemarcos Guevara

Manchester, NH ***** Mobile: 857-***-**** ad2zcc@r.postjobfree.com

Seeking a career that will allow for an opportunity for growth within the QA field Skills

● Software: JIRA(Zephyr), Atlassian(Confluence), Accessibility Tools (AMP, Alchemy, Color Oracle, NV-Access, Legacy Access Assistance, Acces Assistance, WAVE, Spectrum, Voiceover, JAWS, Narrator), Google Docs (Doc, Sheet), Microsoft Office 2013 & 2016 (Word, Excel, PowerPoint, Access, Outlook), Automation (Katalon, Katalon Recorder), Authorization Tool (MSB: My Signature Book), Smartsheet (Bug Tracker), Beyond Compare, Snipit (Recording Tool), Mixpanel (Data Collection), Zeplin (UX Designer), Ops-net Remote Desktop, Azure Dev Ops, BER-D, FACs (DDOS Data Base), UAD (Scripting Caller Navigator)

● Software Development: Quality Assurance (Manual Testing, Grey Box Testing, UAT Scripts, Test Document, Accessibility, Mobile & Tablet, User Requirement Specification Editing, Regression), SQL, Software Development Life Cycle (Agile, Waterfall)

● Language: Conversant in oral Spanish

Experience

CCS Companies Salem, NH

CSA February 2023 - Now

● Peformed daily calls to consumers to update on accounts relating to insurance and medical

● Navigate FACs program to locate information about consumer and client, in a timely manner

● Operate UAD call management system to update account information within real time

● Follow CCS Manual and scripts to follow laws and regulations within the company

● Document daily conversations with consumers within FACs system to ensure up to date records are up to date

● Ensure FACs updates are completed within company’s mandatory wrap time

● Follow HIPPA guidelines daily to ensure consumer privacy is protected

● Review emails daily to ensure document and policy are up to date

● Follow each of the clients request for documation to be sent to them H&R Block Boston, MA

Quality Assurance Analyst (Remote) September 2022 – February 2023

● Peformed daily regression testing to ensure both test site & tax programs followed new years update

● Review specific state tax instructions to verify that each field amount is populating correctly

● Convsered with tax experts to very state specific tax information on occasion

● Attended weekly meetings to review updates within testing site & tax program

● Communicated with developers to inform them of bugs with in reasonal time

● Wrote and tracked detailed tickets on occasion within JIRA

● Used BER-D on occasion to ensure state tax rules were followed America’s Test Kitchen Boston, MA

Software Quality Assurance (Remote) February 2021 – February 2022

● Logged in bugs within Jira systems that were found within multiple testing, staging, & development environments

● Aided the team with accessibility testing on a daily basis

● Maintaining WCAG standards on while testing with accessibility tools

● Communicated daily with developers to inform them of the status of tickets ensuring deadlines were met

● Compared all testing sites design by using Zeplin for accurate design layouts based on the team’s request

● Verify correct user events were triggers through Mixpanel to collect the most accurate data

● Daily wrote and edit test-cases, for both regression testing & smoke testing

● Created accessibility test-cases template to be used on occasion by developers and testers Worldcare Clinical Boston, MA

Software Quality Assurance November 2018 – February 2021

● Create test cases, document and execute manual testing requirements on an internally developed FDA-approved medical sites application

● Communicate with the developer throughout the project life cycle to give any updates or bug fixes about the project

● Catalog all document creation and changes throughout all projects daily

● Review Test-Scripts to ensure all test steps match User Requirements and Specification

● Informed colleagues on required signature items that were needed for FDA approval

● Communicate with Project Manager on any request for additional updates or questions

● Recorded test execution by using Snagit, to ensure company audits were met with company standards

● Followed and performed all requirements based on FDA specifications for documentation

● Assist available time and resources when help was needed for Minor release patches, Data Transfer Files testing and Report testing are needed Harvard University: Information Technology, Cambridge, MA Quality Assurance Intern / Manual Tester / Assistance January 2017 – November 2018

● Piloted new ADA compliance software for the department; independently researching, installing, and demonstrating the software and results

● Created an accessibility test plan based on the WCAG 2.0 accessibility standards

● Created test plans, documentation, and execution of manual tests on an internally developed HR application

● Provided feedback to developers on code bugs identified through testing

● Worked within an Agile development environment including daily scrum

● Leveraged SQL to obtain data for test case development

● Daily tested the new applications to assist the fast-paced movement of the team’s development

● Communicated daily with the different developers to inform them of bugs located

● Documented often the progress of many of the applications that were assigned

● Managed time and efforts as a part of three teams while handling aside projects that were offered

● Provided information and knowledge to a small group about accessibility standards and tools Education

Year up Boston, MA

Quality Assurances Training July 2017

● Year Up is a one-year career-development program comprised of college-level courses, professional training, and a six-month professional internship in Quality Assurances

● Earning the equivalent of 31 college credit recommendations through the American Council on Education, recognized fully by 2,000 colleges and universities nationwide Harvard IT Academy Cambridge, MA

User Experience / Service Mindset April 2017 / April 2018

● Developed an understanding of User Experience as well as methods of when overseeing the test

● Reviewed an understanding to develop a focus on empathizing, collaborating, and owning interaction with peers, customers, and managers

Volunteer Experience

Earth Day Festival and Clean up Lynn, MA

Volunteer Cleaner April 2017 / May 2018 / April 2019

● Worked with a group of 5 other volunteers, navigating through pathways with a map, to remove trash from Lynn Woods 3 years in a row

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