TAMARIND HILL

Frostproof, FL ***** 863-***-**** ad2zc2@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Customer Service

Data Entry

Microsoft Applications

CRM Software

Scheduling

Inbound and Outbound Calling

Verbal and Written Communication

Billing and Payment Processing

Claims

Account Management

Time Management

Work History

Customer Service Representative 11/2022 to Current LadyLuvs Collection LLC – Remote

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times. Assisted 100 plus callers with scheduling Medical transportation and Virtual visits with Medical provider per shift.

Customer Service Representative 03/2020 to 02/2023 Kforce – Remote

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered customer telephone calls promptly to avoid on-hold wait times. Assisted 100 plus callers with their Unemployment benefits/FEMA claims Updated account information to maintain customer records. Developed customer service policies and procedures to meet and exceed industry service standards

Customer Service Representative 08/2017 to 03/2020 Results Company – Remote

Handled customer inquiries and suggestions courteously and professionally. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Assisted 100 plus members with their Healthcare benefits (id cards copay claims billing and payment matters and troubleshooting online accounts) Responded to customer requests for products, services, and company information Call Center Representative 03/2014 to 07/2017

Agero – Remote

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Educated customers on company systems, form completion, and access to services. Assisted 100 plus callers with roadside assistance and dispatch tow trucker for assistance. Placed outbound customer service or customer satisfaction calls to follow up on issues Education

High School Diploma 05/2015

Stepping Stone High School - Odessa, FL