Customer Service Project Manager

Larry P. Giles

***********@*****.***

**** ***** ***** **, #**, Franklin, TN 37067 • Cell: 615-***-****

Professional Summary

I am a motivated customer service and solutions specialist with over 30 years’ experience in a fast-paced, team-based environment providing leadership to the teams that I worked with. I am personable and professional under pressure, countered with management skills supervising up to 21 employees.

Prior to all my technical background I worked the auto retail market in sales, and service order writer. I also worked in the grocery retail business for Safeway at 16 years old. I started as a stocker, frozen food, meat rapper, cashier, produce dept assistant to produce manager and finally the Dallas District Produce Assistant helping setup new stores and troubleshooting various stores with poor produce performance. My job was to work two weeks even a month if necessary to review the dept procedures then make recommendations to improve the performance increase sales with less produce loss. I accomplished all this in 5 years until I went into the Marine Corps in 1972. I stared with Safeway in Oklahoma then Lubbock, TX to Dallas, TX district where I excelled by having the top produce dept in the Dallas District.

Recent 4 plus years after retiring from the communications field I have experience with storage facility management. My last position as property manager, the property was 64% occupied and I increased it to over 87% in 4 months. It was accomplished by providing customer service with integrity. Other duties included renting U-Haul trucks and always meeting goals. Also, last few years working for Home Depot in Brentwood and Franklin, TN as a specialist in the flooring department, Electrical, Plumbing and Paint Department. I earned several customer services awards.

Work History:

Floor and Décor

Brentwood, TN

Flooring Specialist and moved to Design Specialist

I worked the floor as Flooring Sales Specialist with several high sales recognition awards. Latter promoted as Design Specialist where I am currently employed. 5/2022 to Present

Home Depot

Brentwood and Franklin, TN

Sales Specialist - 10/2019 to 5/2022

I work in the Flooring Dept with sales goals and quotas. I have achieved four customer service awards. Racked #10 in the district out of 33 and 138th for the Region out of 332 sales specialists. Set a sales goal record for highest sales in one day in the Brentwood store. Now in Franklin, TN Home Depot as a Flooring Specialist and Paint Specialist.

Westport Property Management / US Storage Centers

Murfreesboro, TN

Assistant Property Manager 1/2014 -9/2019

Provided customer service, made collection calls. Made daily deposits and various reports, managed. Payables and work scheduling as well and minor maintenance. Moved from Murfreesboro, TN to Franklin, TN.

Qwest Communication Corp (sold to CenturyLink)

Denver, Colorado

Sr. Sales Engineer Supervisor: 10/1997 to 12/2013

Supported the Sales Staff for design specification of telecom, VoIP, LAN/WAN, Long Haul, and the products best used to provide the solutions. Also, provide sales training for solution technologies.

Prior Experiences from 1974 to 1997

7 years with Baptist Medical Center

Computer Security, Network Engineer, Project Manager

4 years with Datapoint Computer Systems

Field Engineer promoted to Sr Engineer final position Field Engineering Supervisor

3 years with ITT Courier Systems

Field Engineer for IBM peripherals and POS systems

5 years with Safeway Corporation

Cashier, Stocker, Produce Assistant promoted to Produce Manager to District Produce Manager.

5 years with Holderby Ford

Sales Representative, to Parts Department and finally Service Order Writer

Skills

Trusted key holder Training development

Creative problem solver Construction knowledge

Exceptional communication skills Strong client relations

MS Windows proficient Project Management.

Grocery Retail Business Hardware Maintenance

Management and Sales Skills Network Engineer

Education

Oklahoma City Community College

Oklahoma City, Oklahoma

Associate of Computer Science: 1986

Oklahoma State University

Stillwater, Oklahoma

Associates Electrical Engineering: 1982

Cherokee High School Diploma – 1969

Cherokee, Oklahoma

USMC: E4 - Avionic Electronics

Honorable Discharge 1974

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