Customer Service Technician

JAMES D. MCKIEVER JR.

***** ****** **.

Southfield, Michigan

*********@***.***

OBJECTIVE:

Creative, professional seeks position where my skills in computer technology and customer service will contribute to an organization’s profitability.

EXPERIENCE:

DIEBOLDNIXDORF, WIXOM, Mi. Associate Service Technician 05/03 - PRESENT

Troubleshoot, repair and perform all necessary preventive maintenance on equipment includes.

ATM’s, Alarms systems.

MAYTAG APPLIANCE AND SALES, LIVONIA Mi. Parts Coordinator / On-Call Network Administrator 1/96 – 03/02

Process part orders received by telephone, fax and in store customer service.

Maintain network router and modem communications with off- site network support.

TECHNOLOGY COMMUNICATION INC., DETROIT, Mi. Hardware/Software Consultant and Sales 06/96 – 05/97

Providing the following services as a consultant: Project Management, Marketing / Sales of

Dell Computer training.

UNITES STATES NAVAL RESERVES, STERLING HEIGHTS, Mi. Data Technician Third Class

09/88 – 09/96

Integral communication member on Selfridge ANG Base.

UNITED STATES NAVY, SAN DIEGO, CA. Data Technician Third Class

04/84 – 09/88

Integral communication member aboard the Aircraft carrier USS LINCOLN and minesweeper

USS CONSTANT

AWARDS:

Received 13 years HONORABLE DISCHARGE from United States Navy

Received GOOD CONDUCT MEDALS for honorable service.

EDUCATION:

HENRY FORD COLLEGE, DEARBORN, MI.

Associate in Computer Science degree, 12/2003

Major: Computer Information Systems.

MARYGROVE COLLEGE-ITEC, SOUTHFIELD, MI.

Cisco Certified Network Associate, CCNA training program, 09/2002

Major: Networking with Cisco Routers and Switches.

ASSOCIATED TECHNICAL COLLEGE, SAN DIEGO, CA.

Certification in Telephone Installation and Line repair, 07/1990

UNITED STATES NAVY, SAN DIEGO, CA

Data Technician Communication “A” School, 09/1986

DETROIT COOLEY HIGH SCHOOL, DETROIT, MI.

Drafting Engineer, 06/81

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