JOHNNYLOUIS Malden, MA 781-***-**** ad2z9q@r.postjobfree.com www.linkedin.com/in/JohnnyLouis https://github.com/JohnnyLouisTech EDUCATION Master of Science in Information Technology with a Concentration in Database Design Southern New Hampshire University, Manchester, New Hampshire - Expected 2024

• Relevant Coursework: Object Oriented App Develop, Telecommunications/Networking, Database Application Develop, Data Warehouse Concepts/Design, Technical Communication, Innovation in Info Technology Bachelor of Science in Information Technologies with a Concentration in Cybersecurity Southern New Hampshire University, Manchester, New Hampshire - January 2023

• Relevant Coursework: Cybersecurity, Amazon Web Services (AWS), Python, Java, MySQL, PHP, Apache, Computer Networking and Security, Operating Systems and Administration, Database Systems and Management, Information Security, Risk Management, Project Management, SDLC, Vulnerability Assessment, Incident Response, Security Policy, NIST, PCI-DSS

• Cumulative GPA: 3.61/4.0, President's List: 01/2022 (x2), Dean's List: Summer 2022, Fall 2021, Honors: Cum Laude TECHNICAL SKILLS

• Languages & Frameworks: Python, Django, JavaScript, PHP, T-SQL, Bootstrap, CSS, Object-Oriented Design Pattern

• Cloud Platforms: Amazon Web Services, MQTT, DevOps, IoT, Elastic Beanstalk, EC2, S3, Route53, ELB, and CloudFront.

• Databases: MySQL, PostgreSQL, Oracle, AWS RDS, Mango DB, AWS Redshift, MSSQL, Snowflake, Continuous integration

• Security: IDS/IPS, Firewall, Encryption, NIST, FISMA, HIPAA, IoT, ISO 27001/ISO 27002, PCI-DSS, Access control

• Networking: TCP, VPN, Nexus switches, SDLC, DNS, DHCP, OSPF, EIGRP, BGP, SNMP, Firewalls and routers, Patch management/software updates, patching operating systems, restricting administrative privileges, regular backups.

• Tools: Wireshark, Git/GitHub, SCCM, SSRS, SSIS, VMware, Citrix, Power BI, MSBI, Tableau, Bash, PowerShell CLI

• Operating Systems: Windows, MacOS, Linux, Microsoft Exchange, Jira, Active Directory, Systems engineering, VMware

• Machine Learning Library: Scikit-Learn, Pandas, Matplotlib, Seaborn, NumPy, SciPy, Matplotlib

• Web Development: HTML5, CSS3, JavaScript, Bootstrap, jQuery, Web Development, Docker

• Web Services: API, RESTful API, SOAP API (ASP.NET), OData API, Eclipse, XML, REST EXPERIENCE Technology Support Administrator, Swiss Post Solutions (SPS) @ Publicis RE: Sources - Boston, MA October 2021-Present

• Configured RF Devices and Imaging computers using PXE server or USB boot devices.

• Managed Active Directory Administration for user accounts and existing ones for all internal as well as external agencies.

• Collaborated with the SOC team to address malware attacks using NIST CSF, HIPAA, CIS, and PCI-DSS frameworks.

• Established secure zones for clients in the AWS public cloud using internet gateways, network ACLs, and security groups.

• Supported 8,000+ global users across 400+ software applications on both Azure and AWS cloud.

• Excellent problem-solving skills, attention to detail as well as strong written and verbal communication skills. Technical Services Specialist II, Advantage Services Resources @ Alkermes - Waltham, MA June 2018 - Dec 2020

• Executed tasks in accordance with approved SOPs and IT guidelines.

• Utilized SCCM 2012 for software deployment in a Microsoft Windows desktop environment.

• Troubleshot various desktop-to-server issues and provided hardware support.

• Collaborated with IT departments to integrate the Cloud network environment with the corporate data center. Systems Administrator, Axelon @ National Grid - Waltham, MA Aug 2017 – Mar 2018

• Managed IT issues using the Remedy ticketing system and worked on migrating from O2010 to O365 for all users.

• Created user accounts in Active Directory, assigned specific rights, attended daily meetings to plan IT support strategies.

• Conducted server backups and restores on Microsoft Server 2008-2012.

• Set up file and print servers and added printers. Technical Support Network Technician, K-Force @ Baxalta/Shire - Cambridge, MA Feb 2016 – Aug 2017

• Provided IT support and networking solutions during the transition from Baxalta to Shire Pharmaceutical.

• Collaborated closely with Network Engineers on network infrastructure.

• Installed and configured various network devices, including routers, modems, switches, and wireless APs.

• Maintained communication networks and resolved technical issues.

• Performed server backups and provided user support. Junior Network Administrator, K-Force @ Mass Association for The Blind - Brookline, MA Oct 2015 – Feb 2016

• Led installation and troubleshooting of system hardware networking.

• Configured OSPF/EIGRP routing and handled VOIP setups.

• Managed network routing/switches testing and policymaking for border area protocol.

• Ensured the security of servers and computers through ESET and CrowdStrike Endpoint solutions.

• Created a system image for network-wide Windows installations and managed KMS activations. Information Technology System Administrator, K-Force @ Lynn Community Health Center - Lynn, MA June 2015 - Oct 2015

• Designed and implemented complex network solutions to meet business requirements.

• Installed and maintained network equipment, including Checkpoint Firewalls, Cisco Routers, and switches.

• Configured IP routers, Ethernet, and Arista switches to meet specific customer needs.

• Provided ongoing support and security updates for network devices across all LCHC locations.

• Set up new desk phones for new hires and existing by assigning new numbers and extensions on Horizons platform. Junior MySQL Database Administrator, Unisys @ Amgen - Cambridge, MA Mar 2012 – June 2015

• Assisted in database design, capacity planning, security, and accessibility functions.

• Implemented procedures to optimize database performance and develop database applications.

• Contributed to database schema design and development, suggesting optimization strategies.

• Proficient in SSIS Packages, T-SQL, stored procedures, triggers, views, constraints, and functions.

• Conducted database programming activities across various MS SQL databases. Junior Network Administrator, South End Technology Center - Boston, MA April 2009 – Mar 2012

• Managed inventory of network hardware and performed management and monitoring using SSH, Syslog, SNMP, and NTP.

• Experienced in configuring complex routed LAN/WAN networks, VLANs, STP, and VTP on Cisco switches.

• Configured and troubleshot wired Ethernet, wireless networking connections on workstations, laptops, smartphones.

• Communicated with colleagues regarding network security requirements throughout the company. CERTIFICATIONS

• CompTIA Security Plus Certification - Anticipated Date: January 2024

• Amazon Web Services (AWS) Solutions Architect - Anticipated Date: February 2024

• Certified Information Systems Security Professional (CISSP) - Anticipated Date: March 2024

• Cybersecurity Analyst Specialization, Online course - IBM - September 2021

• SQL Mastery, Online course – Code With Mosh - March 2022

• Complete Python Mastery, Online course - Code With Mosh - July 2021

• T-SQ From Scratch for SQL Server Administrator, Online course - Udemy - October 2021

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