Customer Service Team Member

ERIKA KELLEY

Baltimore, Maryland ***** Phone 443-***-**** Email **********@*****.***

PROFESSIONAL OVERVIEW

Hard working customer service professional with food service and sanitation experience. Able to work effectively independently or in a team environment. Dependable and flexible employee with the ability succeed in a fast paced environment while providing outstanding service.

• Experienced food services professional

• Housekeeping and sanitation experience

• Food safety standards and procedures

• Accurate cash handling experienc and

customer service skills

• Flexible and adaptable to changing demands

WORK HISTORY

Wendy’s Crew Member

June 2018 – Present

• Promptly greet customers as they arrive

• Assist customers with food orders and ensure that meals are prepared correctly

• Perform accurate cash and credit card transactions

• Maintain a safe and sanitary environment according to company standards

• Ensure cleanliness of customer dining room, rest room and prep area.

• Make sure that supplies and condiments are well stocked

• Handle guest complaints in a professional and positive manner McDonald’s Customer Service Team Member

March 2011 to June 2011 / October 2015 – January 2016

• Promptly greeted customers as they arrive

• Assisted customers with food orders and ensure that meals are prepared correctly

• Performed accurate cash and credit card transactions

• Maintained a safe and sanitary environment according to company standards

• Ensured cleanliness of customer dining room, rest room, kitchen and prep area

• Made sure that supplies and condiments are well stocked

• Professionally resolve customer problems and complaints Pizza Hut Server / Hostess

September 2013 - November 2013

• Processed customer orders by phone and in person for carryout and delivery

• Assisted customers with meals, drinks, and other dining needs

• Maintained clean and sanitary environment

Charley’s Grilled Subs Customer Service Team Member August 2012

• Assisted customers with menu selection and accurately prepare orders.

• Processed accurate cash and credit card transactions

• Distributed sample food items to increase customers sales

• Maintained well stocked supplies and condiments

PROFESSIONAL REFERENCES FOR ERIKA KELLY

Kym Hill 443-***-****

Kelly Davis 443-***-****

Melissa Lewis - Ransom 443-***-****

Iyanna Dyer 443-***-****

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