SUMMARY

Sociable Server offering * years of experience delivering friendly, prompt service to

customers. Skillful in ensuring excellent customer service and being an all around team player. In-depth knowledge of POS system operations and food safety and sanitation regulations.

EXPERIENCE

TGI Fridays - Server

Suitland, MD • 02/2022 - Current

Stoney River Steakhouse - Hostess

Towson, MD • 03/2021 - 11/2021

CONTACT

ad2z8c@r.postjobfree.com

302-***-****

Temple Hills, MD 20748

SKILLS

EDUCATION AND TRAININ

G

High School Diploma

Dulaney High School

Timonium, MD • 06/2021

Some College (No Degree)

The Community College of

Baltimore County

Catonsville, MD

Brianna Grier

• Operated POS terminals to input orders, split bills and calculate totals. Greeted customers, answered questions and recommended specials to increase profits.

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Satisfied customers by topping off drinks and offering condiments, napkins and other items.

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Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

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Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

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Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

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Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

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• Provided exceptional service to high volume of daily customers.

• Set up dining room to meet hospitality and service standards.

• Greeted guests and gathered information to seat groups or place on waitlist. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

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• Escorted guests to seating area, furnished menus and highlighted daily specials.

• Monitored dining area to assess server capacity and estimate wait times.

• Answered telephone to provide dining information and take reservations. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

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• Dining Customer Service

• Check Payment Processing

Point of Sale (POS) System

Operations

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• Effective Customer Upselling

• Table Setting Arrangements

• Table Bussing

• Menu Memorization

• Food Safety Understanding

• Team Player

• Covid Symptom Screening

• Menu Recommendations

McDonald's - Cashier

Cockeysville, MD • 06/2020 - 02/2021

ACCOMPLISHMENTS

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

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Communicated with servers about new tables, changes in food availability and customer comments.

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• Operated cash register, collected payments and provided accurate change. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

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Helped customers find specific products, answered questions and offered product advice.

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• Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

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• Processed refunds for worn, damaged and broken merchandise. Led team to achieve highest sales, earning recognition from upper management and financial reward.

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• Employee of the month 2x!

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