Employee Relations Human Resources

SHONTERA GILLESPIE-COLEMAN, SHRM-CP, MSA

*** ********* *****, *******, ***** Carolina 27610-2185 919-***-**** *******@*****.***

PROFILE A highly professional leader, trainer and facilitator with over 25 years of human resource experience. Proficient in leading, facilitating, coaching and all aspects of employee relations including Employment Law, COBRA, HIPAA, and Labor Laws. Experienced in decision making, employee training and people development; problem solving, leadership, and creation of job descriptions. Serve as ambassador and champion of talent management for people managers, with the ability to provide coaching for leaders and associates. Diversity, equity and inclusion champion. Strong communicator with excellent follow through and computer skills.

EXPERIENCE WALKER AUTO & TRUCK, INC. – JUNE 2021 – DECEMBER 2023

CHIEF PEOPLE OFFICER

●Drove the development and implementation of employment, employee relations, compensation, benefits, performance management and workforce planning programs, ensuring all procedures comply with legal regulations and best practices

●Enhanced complete organizational coherence with corporate principles and desired behaviors

●Built and managed a right-sized HR team and served as strategic partner and advisor to the leadership team

●Nurtured work relationships to enhance morale built associate engagement; developed strong, trusting relationships to gain support and achieve results

●Cultivated work environment that fostered great team performance by applying Diversity, Inclusion and Belonging best practices and innovations

●Developed a recruitment strategy consistent with corporate strategy and culture. Partnered with leaders to build and sustain a leadership culture that drives retention, engagement and employee referrals

●Actively evaluated and revised a Total Compensation and Rewards strategic plan to ensure they remain attractive to current and future employees in a cost-effective way for the organization

●Partnered with members of the leadership team to design and implement effective career paths, training plans, mentorship, and leadership development programs to increase engagement, support growth, and strengthen succession preparation in each department

●Designed and executed an effective and efficient performance management process. Served as a mentor, coach, and advisor for leadership throughout the organization regarding management, performance issues, opportunities, and recognition

●Maintained in-depth knowledge of legal and compliance requirements related to day-to-day management of employees, reducing legal risk and ensuring regulatory compliance, conducting internal HR audits as needed

LUIHN VANTEDGE PARTNERS, LLC, MORRISVILLE, NC – APRIL 2020 – JUNE 2021

CHIEF PEOPLE OFFICER

●Responsible for oversight of all departments related to people management including Human Resources, People Capability & Development, and Loss & Prevention across 168 restaurants and five states

●Managed the strategy and processes related to acquiring, building, and retaining an exceptional team of professionals

●Initiated and implemented roadmap to lead the HR function through rapid growth, ensuring the people, systems and processes necessary to scale are in place

●Advised, consulted, and executed effective solutions by optimizing people-centered activities such as hiring, training, professional development, and performance management to ensure these efforts support the company’s growth and bottom line

●Engaged with entire organization to develop a well-defined company culture through employee engagement and implementation of strategic initiatives

●Ensured the company values are reinforced with every initiative and communication

●Supported employees through ensuring competitive compensation and benefits that are aligned with business strategy

●Developed and delivered company’s diversity, equity and inclusion strategy via consistent education, engagement, and leadership development

●Implemented and led organizational training and development, loss and prevention and all human resources initiatives focused on ensuring company cultural competence and compliance

WELLCARE OF NORTH CAROLINA, RALEIGH, NC - July 2019 – APRIL 2020

HUMAN RESOURCES BUSINESS PARTNER, NORTH CAROLINA MARKET

●Served as trusted HR Business Partner to NC business unit, including market President and leadership team

●Continuously translated business strategies and objectives into an HR agenda, initiatives and/or actions that helped drive positive business performance

●Advised and influenced all levels of leadership on complex people management initiatives with a focus on performance management and organizational development & effectiveness

●Delivered and influenced market results and actions by providing data and insight to leaders (i.e. attrition statistics, employee survey results, compensation analysis), resulting in holistic business decisions and elevated levels of engagement & productivity

●Led larger scale initiatives and projects within client groups as informed by business and company strategy

●Counseled and guided leaders and teams on complex employee relations matters

●Acted as an executive coach for key leaders and proactively met with employees at all levels to maintain a pulse on the business

●Defined talent and succession plans to ensure alignment to organizational strategies while mitigating key person dependencies across client groups and driving internal mobility and sustained professional growth within the workforce

●Partnered with HR colleagues in the Talent Acquisition, Learning & Development, Compensation, and Shared Services on the implementation of organizational initiatives

●Partnered with the business on organizational diversity and inclusion initiatives focused on ensuring cultural competence

RED HAT, INC., RALEIGH, NC - DECEMBER 2015 – july 2019

HUMAN RESOURCES MANAGER, NORTH AMERICA COMMERCIAL SALES – PEOPLE TEAM June 2018 – July 2019

●Served as a trusted advisor and consultant to global sales team

●Consulted and executed on talent management strategies that aligned to the team’s business goals

●Drove effective talent strategies and philosophies as defined by senior leaders in the organization and assisted managers cascade communications to their teams

●Led larger scale initiatives and projects within client groups as informed by business and company strategy

●Delivered high quality, consumable human resource services that enabled attainment of strategic business goals and critical initiatives

●Partnered in the design, implementation, and communication of proactive programs related to performance management, talent management and engagement

●Partnered with the business on organizational diversity and inclusion initiatives focused on ensuring cultural competence

PEOPLE RELATIONS CONSULTANT – PEOPLE TEAM December 2015 – June 2018

●Collaborated with fellow HR colleagues around the world on talent management initiatives for the business

●Consulted and coached internal business clients and leaders regarding promotion and career ladder progression decisions including effects on organizational design

●Partnered with Finance, Global Workforce Solutions, Information Technology, Legal, Marketing and Operations leadership to execute change leadership and performance management solutions focused on a retention, workforce management trends; compensation and total rewards; and compliance

●Ensured compliance with all employment and employee-relations laws

●Collaborated, analyzed and executed employee relations strategies that supported a just, equitable, highly productive staff focused on the talent engagement

●Partnered with the business on organizational diversity and inclusion initiatives focused on ensuring cultural competence

WAKEMED, RALEIGH, NC - FEBRUARY 2005 – DECEMBER 2015

DIRECTOR, HUMAN RESOURCES – Talent Acquisition & Employee Relations December 2012 – December 2015

●Managed a team of 16 within the talent acquisition, employee relations, diversity/equity and inclusion, and workforce development teams

●Directed implementation, management and direction of the recruitment, selection and workforce development processes to include but not limited to all related policies and programs

●Effectively managed a $17M budget for the talent acquisition and employee relations department

●Sourced and recruited for executive and leadership roles

●Ensured the recruitment and selection of high caliber, suitable and diverse candidates focused on providing an outstanding patient experience

●Developed short-and long-term strategies to recruit for and retain staff in hard-to-fill positions

●Ensured compliance with all employment and employee-relations laws

●Designed, implemented and managed of meaningful and utilized recognition programs

●Developed, analyzed and executed employee relations strategies that support a just, equitable, highly productive staff focused on the patient experience

●Implemented and lead organizational diversity and inclusion initiatives focused on ensuring cultural competence

MANAGER, HUMAN RESOURCES – Talent Acquisition & Retention August 2006 – December 2012

HUMAN RESOURCES ANALYST – Employment September 2005 – August 2006

HUMAN RESOURCES SPECIALIST – Employment February 2005 – August 2005

TIME WARNER CABLE, MORRISVILLE, NC SEPTEMBER 2003 – FEBRUARY 2005

SR. HUMAN RESOURCES SPECIALIST – Benefits

●Managed paid and unpaid leave administration; administered worker’s compensation cases

●Coached and counseled leadership on effective management of associates on leaves of absence

●Counseled associates on all benefit plan and policies

●Implemented and tracked all FMLA and non-FMLA cases

●Partnered with third party administrators regarding leaves of absence and benefits administration

●Conducted benefits orientation, coordinated Benefits Fair; developed and maintained divisional wellness program

●Recognized as President’s Award nominee for providing exceptional customer service throughout Division

WAKEMED, RALEIGH, NC JULY 2000 – AUGUST 2003

HUMAN RESOURCES SPECIALIST – Allied Health and Service Recruiter

EDUCATION CENTRAL MICHIGAN UNIVERSITY, Mount Pleasant, Michigan

MASTER OF ADMINISTRATION in Human Resources, August 2002

UNIVERSITY OF NORTH CAROLINA – CHAPEL HILL, Chapel Hill, North Carolina

BACHELOR OF ARTS in Industrial Relations/Human Resources, May 1993

MEMBERSHIPS

Harbor Better Business Bureau, Board of Directors Member, Human Resources Chair 2020

North Carolina Society of Human Resource Management, Health & Wellness Chair 2016 – 2018

Raleigh-Wake Human Resource Management Association, Past President 2014

Raleigh-Wake Human Resource Management Association, President 2013

Raleigh-Wake Human Resource Management Association, President-Elect 2012

Raleigh-Wake Human Resource Management Association, VP, Membership 2011

Raleigh-Wake Human Resource Management Association, Diversity Director 2009 – 2010

Society of Human Resource Management – SHRM – CP Designation

Professional in Human Resources (PHR) Designation

TECHNICAL MS Office, Business Objects, Oracle, Crystal Reporting, Lawson, GroupWise, Lotus Notes, PeopleSoft, Report Smith, Report Writer, Peopleclick Applicant Tracking Software, Kenexa, SAGE HRMS, PAYCOM and SharePoint

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