Support Agent Administrative Assistant
Resume:
Carla Vroman
Tier I & II Support Agent
************@*****.***
Tier I & II Support Agent
SYKES/Alpine Access
October 2018- March 2020
Hallmark Customer Support Agent. Receiving online orders from Hallmark.com and processing charges to credit cards for Customers.
Tier II online live support chat agent.
Comcast Online Technical Support
Cloud 10 Corp
September 2010 to May 2016
Handling live calls as a Tier I online technical support agent with Grandslam software/Avaya software.
Administrative Assistant
PENN PhotoMounts
June 2007 to September 2010
Administrative Assistant to COO. Creating and maintaining spreadsheets of current inventory.
Handling incoming/outgoing customer calls for Penn Photomounts and SpinArt.
Lead Sales Associate
PetSmart
August 2004 to May 2007
Handling and maintaining small live animal.
Leading sales associate in current product promotions and maintaining isles for customers.
Education
Associates in Applied Sciences and General Studies
Delaware County Community College
August 2003 to May 2005
Chichester Senior High School
September 1999 to June 2003
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