Los Angeles Security Guard
Resume:
Bryan Castillo
Apple Specialist
Bryan Castillo
Los Angeles, CA 90037
*****.***********@*****.***
Experience
Apple/ Apple US Specialist
AUGUST 2021-PRESENT,CENTURY CITY
I engage with customers by active listening to ensure I offer proper guidance and solutions that match their product of interest. In addition, I introduce customers to Apple care to enhance their Apple product experience.
Security Industry Specialists/ Security Specialist AUGUST 2020 - AUGUST 2021, CENTURY CITY
● Ensure health and safety protocols are maintained by following COVID-19 guidelines for employees and
customers.
● Liaison between employees and customers that require a Spanish translator
● Aid in meeting customer satisfaction by controlling the flow of occasional shoppers
● Connect with employees to meet store standards. . Security Operations and Services (SOS)/ Security Guard SEPTEMBER 2019 - JANUARY 2020, BEVERLY HILLS
● Observed irregular/ unusual activity that created security concerns or safety hazards
● Observed departing personnel to protect against theft company property
● Investigated and prepared reports on accidents, incidents, and suspicious activity
● Provided guest services to employees and visitors in a courteous and professional manner
Professional Security Consultants/ Security Supervisor MAY 2017- AUGUST 2019, LOS ANGELES
● Observed shopping center and surrounding stores for irregular activity such as: security breaches, facility and safety hazards, and emergency situations in case of emergency
● Responsible for contacting emergency
responders such as police, fire, or ambulance
personnel. In addition, I may approach a suspicious person as well as confront and detain violators until police arrive.
● Responsible for maintaining accurate records and filing reports.
Marmalade Cafe / Deli Cashier
JULY 2016 - JANUARY 2017, SANTA MONICA
● Cash and Credit transactions
● Prepared menu items according to guidelines
● Maintained a clean and sanitary environment
Moon Korean BBQ / Busboy
DECEMBER 2015 - JUNE 2016, LOS ANGELES
● Cash and Credit Transactions
● Cross-trained in different areas: Cashier, Server, Busboy Volunteer
L.A. On Cloud 9 / Volunteer
JULY 2015 LOS ANGELES
● Helped setup and organized donated items for the community picnic
● Assisted in packaging goods for the homeless and animals in need
● Helped determine correct shoe size for kids of all ages ten distributed appropriate shoe size
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