Customer Service Data Entry

Mohammad Naqvi 832-***-****

*************@*****.***

TECHNICAL SKILLS

QuickBooks

MS Office

Oracle

AWS Cloud Development

Bookkeeping

Cash handling

Billing System Software

Billing Statement Review

Customer Service Support

Financial Statement Analysis

PROFESSIONAL EXPERIENCE

Foundever Houston, Texas

Billing Specialist Feb 2021 – Nov 2023

Listen to customer’s concerns, issues, and questions.

Generated and submitted invoices based on established accounts receivable schedules and terms.

Maintain a positive attitude and calmly respond to customers’ complaints.

Respond to customer concerns and questions on a daily basis.

Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Used data entry skills to document and input statements accurately.

Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise.

Refer issues and questions to managers if necessary.

State of Ohio (Covid Relief Program) Remote

Call Center REPRESENTATIVE June 2020 – Dec 2020

Resolved concerns with products or services to help with retention.

Responded to customer comments and questions via Live Chat during shifts.

Researched issues through the identification of similar past problems and recommended the most appropriate solution.

Maintained and managed customer files and databases

Wallis State Bank Houston, Texas

Lead Teller Operations Specialist May 2015 – June 2016

Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.

Educated customers on the use of banking websites and mobile apps.

Identified sales opportunities and referred customers to branch partners in financial services.

Stocked supplies for customers and personal teller station

Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Counted, verified, and handled bank deposits and armored car transactions.

Established rapport with new clients to increase satisfaction and loyalty.

Kamran llc Houston, Texas

IT Consultant Nov 2012 – Dec 2014

Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

Created service-level agreements for IT operational functions and help desk operations.

Developed precise specifications for project plans using customer requirements.

Inspected equipment, assessed functionality, and optimized controls.

Conducted research on network products, services, protocols, and standards for network procurement and development efforts.

Planned and developed interfaces that simplified overall management and offered ease of use.

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