Travles R. Lane ad2z3w@r.postjobfree.com

773-***-****

Self-motivated, ready to go U.S. Marine Corps veteran go-getter, pursuing the opportunity to contribute an extensive array of professional and multi-faceted skill sets in customer service, communication, administration, management and healthcare support to the growth and success of an established or start-up firm.

Summary

Innovative and highly effective communicator who works well with others and remotely.

Various positions in journalism as a reporter, editor, commentator and in ad sales.

Seeks success through growth and finds opportunity in challenge. Skills

Talented communication professional

Staff hiring, training evaluation and supervision

Advanced conflict resolution expertise

Team leader and management

MS Office proficient

Experience

Case Investigator/Contact Tracer National Able Network Chicago, IL 09/2020-07/2022

Act as primary point person, working remotely on behalf of the Chicago Department of Public Health, to contact people with a positive diagnosis for COVID-19, to provide support and information about the disease and isolation and quarantine procedures.

Call contacts of cases to triage and coordinate next steps for isolation for cases and quarantine for exposed individuals.

Coordinate tracking efforts with local health authority and refer cases and contacts to local resources.

Verify the contact’s identity during initial communications and prior to disclosing confidential information. Conduct efforts to locate and notify contacts of their possible exposure to COVID- 19 and to provide health education guidance.

Delivery Associate Courier Express One, Inc. Chicago, IL 04/2019-11/2019

Ensured the safe and timely delivery of hundreds of Amazon packages of various sizes and weight daily to successfully complete daily fulfillment of online product orders to a like number of residential and commercial customers throughout the Chicago Metropolitan area. Floor Lead/CSR Chicago Lighthouse for the Blind Chicago, IL 07/2014-08/2018

Supervised, and assisted customer service representatives (CSRs) in attending to calls, queries and issues related to I-Pass accounts, tolling and tollway violations on Illinois Tollway highways. Activated and answered queries about I-Pass accounts in addition to calculating and processing payments for tolls, toll violations and I-Pass settlements.

Assumed escalated calls to mediate conflicts and provide greater detail and clarity to patrons requiring assistance beyond the initial CSR.

Education

Ashford University, Clinton, IA

Master of Arts in Education (Reading and Literacy) 12/2013

Bachelor of Arts (Magna Cum Laude) in Journalism and Mass Communications 7/2012 User Proficiency in NICE, Salesforce, NowPow, Accenture, PayCor, ADP and PayCom software programs.

Certificates:

3/14/2023 – Introduction to Career Coaching (Alison Online); 3/31/2022 - The Arts and Science of Human Relationships: Understanding Human Needs (University of Toronto); 3/23/2022 - Making Contact: A Training for COVID-19 Case Investigators & Contact Tracers (Association of State and Territorial Health Officials and the National Coalition of STD Directors); 2/26/2022 - Data Security & Confidentiality Guideline Training (Illinois Dept. of Public Health Office of Health Protection); 5/2/2022 – Communicating During Global Emergencies (Emory University); 5/11/2022 - Community Health Workers and Integration

(North Dakota Public Health Training Network); June 2021 – Chitracing Citizen Scientist Certificate Program (University of Chicago Public Health); 5/28/2021 – Community Involvement in Research Training (University of Chicago Center for Clinical & Translational Science); 6/2/2021 - An Introduction to Trauma-Informed Practice (Chicago Department of Public Health; 4/6/2022 – Vaccine Safety Basics (World Health Organization); 5/11/2022 - Social Listening and Community Feedback (World Health Organization); 5/28/2022 - Introducing Mental Health and Psychosocial Support (MHPSS) in Emergencies (World Health Organization); 5/27/2013 - Award of Excellence: Parent Leadership Program

(Chicago Violence Prevention Program/Illinois Criminal Justice Information Authority.

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