Sheryl J. Kirk

ad2z2u@r.postjobfree.com

Freedom Mortgage Corporation- Fishers, IN

August 2011-August 2022

Loan Audit Specialist/Loan Insurer

• Audit loan documents to insure home loans through the FHA system

• Prepared working papers, reports and supporting documentation for audit findings.

• Performed auditing work in accordance with rigorous auditing standards and principles.

• Identified various risks and errors to propose corrective action to decision makers.

Robert Half Agency-Fishers, IN

November 2010-August 2011

Loan Insurer

• Maintained strict confidentiality of client information.

• Collaborated with other departments to promptly process loan applications. StreetLinks-Indianapolis, IN

March 2009-June 2009

Appraisal Reviewer

• Reviewed home appraisals

Clarian Health Partners- Indianapolis, IN

April 2008- December 2008

Optical Imaging/Receptionist

• Scanning documents into patient records

• Obtain pre-certifications for patients

• Greet guests and assist with needs

• Provide customer service

• Research patients accounts and return mail

• Obtain service and maintenance on printers and copiers First Indiana Bank-Indianapolis, IN

May 2001-March 2008

Account consultant-Call center

Account Consultant- 2004-2008

• Providing outstanding customer service for customers in an inbound call center

• Answer customer questions and solve customer issues concerning deposit and loan accounts

• Inform, suggest and support products

• Complete research for all types of accounts

• Support and guide customers in using our online product Loan Servicing Representative- 2001-2004

• Provided customer support for loan servicing and responded to inbound phone calls

• Provided account documentation, provided appraisals, handled loan pre- payments from lenders

• Verified mortgages

• Processed subordinations

• Processed wire transfers

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