Carmen Caraballo

Patient care coordinator

Worcester, MA 01604

ad2z2e@r.postjobfree.com

+1-508-***-****

To find an entry level position where my previous medical office skills can be utilized and expanded in

the medical field.

Work Experience

Opthalmic Technician

Valley Eye Physicians and Surgeons - Ayer, MA

June 2022 to Present

Enter patient history in EMR

refracting

applanation tonometry

visual field testing

OCT

Optos

ERG

Optical Technician/Receptionist

Dr. Sawh target optical - Orlando, FL

November 2021 to May 2022

Pre test patients

Schedule appointments

Scan paperwork into EHR

Order trial contacts

Contact lens training

Collect co pays

Verify insurance

Reminder calls

Check in and check out patients

Billing

Keep accurate ledger

Frame specialist, biller, and Front desk

Coan Eye Care - Ocoee, FL

July 2021 to March 2022

• Check patients in/out

• verify insurances

• Coordination of benefits

• Schedule appointments/reschedule appointments

• Collect co-pays/ payments for frame orders or contact orders

• confirm appointments

• verify claims have been paid

• follow up with new patient leads

• Ordered contacts for patients ensuring their prescription is valid.

• Helped patient pick a frame to fit prescription

• Took measurements on frame such as pd's and seg heights

• work on aging report/accounting report

• bill vision services to respective insurances

Patient Care Coordinator/Receptionist

Wachusett Family Eyecare - Worcester, MA

September 2019 to May 2021

• Check patients in/out

• verify insurances

• Coordination of benefits

• Schedule appointments/reschedule appointments

• Collect co-pays

• confirm appointments

• verify claims have been paid

• Filing charts/pull charts

• Translate for patients and doctors

• follow up with new patient leads

• Coordinate treatment with ophthalmologist for further treatment

• Open and close office

• Consolidate end of day reports, petty cash, cash draw and bank deposits

• Ordered contacts for patients ensuring their prescription is valid.

Retail Service Merchandiser

SAS Retail Services - Worcester, MA

August 2018 to September 2019

• Resets for stop and shop locations

• Separate discontinued items

• Separate out of code merchandize

• Separate overall of merchandize

• Create tag list for untagged merchandise

• Re-tag resets done in that day

day care provider

world gym - Worcester, MA

June 2018 to August 2018

Sign children into daycare

Watch children for the duration of parents workout time Clean daycare facility at end of shift

receptionist

Accounting Solutions - Worcester, MA

January 2018 to April 2018

• Schedule appointments

• Scanning Tax documents

• Putting tax returns together

• Taking Payments for tax preparations

• Sending necessary documentation to IRS

• outbound calls to clients to inform them taxes are prepared

Front Desk Receptionist

Accounting Solutions - Worcester, MA

January 2017 to April 2017

• Schedule appointments

• Scanning Tax documents

• Putting tax returns together

• Taking Payments for tax preparations

• Sending necessary documentation to IRS

• outbound calls to clients to inform them taxes are prepared

Security

Colony retirement homes - Worcester, MA

December 2016 to January 2017

Secure facility, do rounds, log any emergencies, incident reports.

Patient Care Coordinator

Apex dental - Northborough, MA

September 2016 to November 2016

Check in patients, schedule appointments, present treatment plans, verify insurance, do recall lists, send

estimates to insurance company, collect co pays, establish payment plans, prepare route sheets for the

next day, help hygienist to chart,

Receptionist

Family Dental Group of Marlborough - Marlborough, MA

March 2016 to August 2016

01752

• Check patients in

• verify insurances

• Schedule appointments

• Collect co-pays

• call patients to confirm appointments

• verify claims have been paid

• Filing charts/pull charts

• Translate for patients and doctors

Provider and Member Relations Customer Service Representative

Carroll Enterprises - Worcester, MA

November 2015 to March 2016

01608

• Provide members with account details

• Review claims with providers and members

• Escalate issues that can't be resolved on a one call resolution format

• Provide payment portal help for members

• Provide assistance for provider and member portal accessibility

• Provided assistance to Spanish community

Plastic, hand and cosmetic surgery

Dr. Shenko and Dr. Montilla's office - Worcester, MA

May 2015 to November 2015

01605

• Check patients in

• Collect copays

• Check Eligibility

• Book office surgeries

• Lawyer requests

• Schedule appointments

• confirm patient appointments

• Scanning/data entry

• Schedule all labs and radiology

Receptionist

Webster Square Dental Care - Worcester, MA

October 2014 to January 2015

01603

• Check patients in

• verify insurances

• Schedule appointments

• Collect co-pays

• call patients to confirm appointments

• verify claims have been paid

• Filing charts/pull charts

• Translate for patients and doctors

Billing Specialist

Medstar Ambulance Inc - Worcester, MA

April 2014 to October 2014

01608

• Accurate and timely preparation of ambulance claims

• Primary customer contact for ambulance billings

• Calculate insurance allowance

• Post payments

• Maintain patient account information

Customer Service Representative II

UHealth Solutions - Worcester, MA

October 2013 to April 2014

01606

• Call Center

• Data entry

• File control system

• File room organization and filling

• Scanning for Prescription Advantage

• File look up in the Prescription Advantage System

• Correspondence look up

• Neighborhood Health Plan Outbound calls

• Data base knowledge for various programs

• Drop mail

• Insurance Partnership Transition Line

• Provide transition knowledge to member of the program

• Enrollment and eligibility work

• Prescription Advantage System

Human Resource Assistant/Admin support

Multicultural Wellness Center - Worcester, MA

January 2013 to October 2013

01608

• Administrative duties

• Make appointments

• Data Entry

• Filing

• set up orientation

• Cori Checks

• creating new filing systems

• Reference checks

• Enter Referrals into data base

• Work with switchboard

• Translate documents

• Translate for clients

• ETO database

Externship Site

Salter College - West Boylston, MA

October 2012 to November 2012

Office Administration duties

• Inventory for Salter College sites

• Enter grading for Medical Assistant Students into Database

• Filing

Filled in for a family member

Stavros Center for Independent Living - Worcester, MA

February 2012 to June 2012

01605

• Facilitate the clients home life

• Arranging meals

• Organizing paperwork for paying company

• Scheduling appointments

• Coordinating times of medication

• pick up

Set up crew (temporary)

Mechanics Hall - Worcester, MA

November 2011 to January 2012

01606

• Organizing halls for events

• communicating with clients

• making sure request are met

• Time management

• Scheduling events

• Executing request of clients

• presenting final arrangements/request

Cook Supervisor/ Dietary Aide

Radius Health Care Of Worcester - Worcester, MA

April 2010 to November 2011

01606

• Organizing meals for residents

• Time management is needed to get meals delivered on time

• Leadership when managing a team

• Team building

• Administrating proper diets to residents

• planning the meal for the next day

• Writing incident report

• delegating if there was ever a problem within the team

• communicating with staff for any changes rendered

• Answering Telephones or request from nursing staff

• Anticipating changes or in coming residents

• controlling atmosphere in work area so that the job is done efficiently

• Knowledge of various programs

Education

High school diploma

Skills

• Eaglesoft (2 years)

• Dental Receptionist (2 years)

• Medical Office Experience (7 years)

• Dentrix (1 year)

• Insurance Verification (7 years)

• Dietary Aide Experience (2 years)

• Citrix (1 year)

• Dental Assisting (Less than 1 year)

• Chairside Assisting (Less than 1 year)

• Office Management (2 years)

• Medical Billing (2 years)

• Medical Scheduling

• ICD-10

• EMR Systems

• Medical Records

• Medical Terminology

• Medical Coding

• Accounting

• Microsoft Powerpoint

• Medical terminology

• Medical records

• EMR systems

• Medical coding

• ICD-10

• Ophthalmology

• Documentation review

• Customer service

• Microsoft Access

• Cash handling

• Cold calling

• Human resources

• Team management

• Leadership

• Office management

• Citrix

• Front desk

• Clerical experience

• Windows

Languages

• Spanish - Fluent

Certifications and Licenses

BLS/CPR

May 2016 to May 2018

Assessments

Basic bookkeeping — Proficient

May 2021

Calculating and determining the accuracy of financial data

Full results: Proficient

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

Skills

Software Knowledge:

• ● Eagle Soft

• ● Open Dental

• ● Kwik

• ● Clarity

• ● Emdeon

• ● Citrix

• ● Microsoft Word

• ● Microsoft Excel

• ● Microsoft Access

• ● Microsoft Power Point

• ● Microsoft Outlook

• ● Microsoft Spreadsheets Strengths:

• ● Fluent in Spanish

• ● Translate official office documents for the office

• ● Translate for clients

• ● Ability to work independently and as part of a team.

Contact this candidate