Customer Service Data Entry
Resume:
BECKI CASSIANI
Austin tx 512-***-****
************@*****.***
CAREER OBJECTIVE:
Experienced Manager with a demonstrated history of working in the C Store Industry. Skilled in customer insight, sales, FIFO, vendors, store management, and inventory management. I am aiming to be placed in a rewarding fast paced position with the opportunity for growth, and can learn and adapt quickly.
CORE COMPETENCIES:
Recruiting and Hiring, Merchandising Familiarity, Strategies and Goals, Vendor Relationships, Staff Development, Category Oversight, Purchasing and Planning, Cross-function team management, Leadership and Team Building, Performance Improvements, Advertising and Marketing, Packaging and Sanitation, P&L Accountability, Financial Management, Networking Abilities, Sales Planning and Implementation, Data Review, Customer Retention, Microsoft Office, Excel, Data Entry, Payroll, Cash Management, Premium Customer Service, Training and Development, Shipping and Receiving, Inventory Management, Meticulous Attention to Detail, Time/ Schedule Management, Professional and Mature, Strong Problem Solver.
EXPERIENCE:
Circle K Corp. Waterville, ME
General Manager (2013-2019)
Supervised over 20 employees to maximum productivity
Greeted customers and responded to customer inquiries
Promoted dynamic, positive and memorable guest experiences
Saved costs by managing shrink processes and inventory levels for corrective action planning
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development
Grew the business by creatively driving sales and maintaining cost controls
Generated daily operational and sales reports for corrective action or continuous improvement
Generated reports detailing project information and predictions
Hired, coached and trained staff and monitored performance
Drove sales and maintained cost controls
Cumberland Farms Waterville, ME
Manager Trainee (2008-2013)
Recommended proactive and remedial action to manage business situations
Analyzed sales, profits and inventory to identify trends and provide recommendations
Processed customer sales transactions, adjustments and refunds
Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective
Worked with leadership to develop and implement action plans to protect company assets and profitability
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Offered exceptional customer service to differentiate and promote the company brand
Managed quality communication, customer support and product representation for each client
Kept current on market and product trends to effectively answer customer questions
Achieved high sales percentage with consultative, value- focused customer service approach
Processed all sales transactions accurately and in a timely fashion
Maintained adequate cash supply in cash drawers in multiple checkout stations
Sought opportunities to up-sell and add-on additional merchandise
Maintained visually appealing and effective displays for the entire store
Trained new employees on company customer service policies and service level standards
EDUCATION:
Waterville Senior High School 2006 Waterville, ME
REFERENCES:
Shannon Tarbox
Assistant Manager
Circle K Corp. Waterville, ME
Donny Lunn
Assistant Manager
Circle K Corp. Waterville, ME
Lou Linell
Co-worker
Circle K Corp. Waterville, ME
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