LinkedIn: https://www.linkedin.com/in/roscoe-harris-iii/

Design Portfolio: roscoeharris.com/home

Roscoe Harris III

469-***-**** ad2yz2@r.postjobfree.com San Francisco, CA EDUCATION

Stanford University Stanford, CA

Bachelor of Science, Product Design

CERTIFICATIONS

Google Mountain View, CA

Foundations of User Experience (UX) Design November 2023 Start the UX Design Process: Empathize, Define, and Ideate December 2023 SKILLS, TOOLS, and INTERESTS

Research Skills: Quantitative Research, Qualitative Research, Generative Research, Evaluative Research, A/B Testing, Surveys, Usability Testing, Think Aloud Testing, UserZoom, DScout, Workshopping, Empathy, Data Analysis Design Tools: Sketch, Figma, Adobe Analytics, Adobe Illustrator, Google Analytics, Jira, InVision Technical Skills: C++, CSS, Drupal, HTML, Java, Microsoft Office, Project Management Additional Skills: Strong Communication, Active Listening, Design Thinking Methodology EXPERIENCE

Charles Schwab San Francisco, CA

User Experience Researcher July 2021 - July 2023

Pioneered innovative research projects to address web/mobile user experience opportunities, resulting in enhanced usability & user satisfaction.

● Executed qualitative (interviews, usability testing, concept testing, think aloud testing) & quantitative (click testing, tree testing, surveys) studies on DScout and UserZoom platforms, generating consistent research insights.

● Instituted continuous discovery methodology, resulting in a 58% improvement in project delivery efficiency (as measured by increase in the number of studies executed over a year) and valuable monthly findings that enhanced user experience.

● Formulated test plans, scripts, user flows, experience maps, and service blueprints to optimize research efficiency.

● Coordinated workshops to enhance team collaboration and guide research direction & methods.

● Forged partnerships with diverse product, design & engineering teams to incorporate research insights into the product. Crafted visually engaging and digestible reports for product stakeholders to implement new features.

● Synergized insights into product development by creating design prototypes using Sketch and Figma, resulting in a 17% improvement in user experience metrics (success rate and SUS scores).

● Leveraged Adobe Analytics to identify opportunities by examining user behavior. Improving user journeys by decreasing dropout rates by 27%.

Faludi Designs Delft, Netherlands

Life Cycle Assessment Design Guide Intern Summer 2020 Conceived and created a design guide based on Life Cycle Assessments (LCA) to aid industry in making more sustainable products.

● Administered user testing with dozens of students and industry professionals. Performed statistical analysis of user test data.

● Co-authored a paper accepted to the ICED21 23rd International Conference on Engineering Design in Gothenburg, Sweden.

● Designed and coded a website (http://productdesign.green) for designers to reference while creating sustainable products.

● Produced a dozen design iterations of wireframes and websites utilizing HTML, CSS, and Figma. Mind Over Money at Stanford University Stanford, CA Student Staff September 2020 – June 2021

● Spearheaded data collection and analysis on student engagement to implement strategies encouraging students to seek financial literacy resources and make financial wellness part of the Stanford culture utilizing Google Analytics.

● Supplied key web and digital maintenance support using Drupal. Orchestrated an accessibility review to ensure that everyone can use the website with ease. Increased engagement through social media by 200% over the previous year on Instagram and Twitter. Go Deed New York City, NY

Software Development Intern Summer 2018

● Contributed and advised the technology development process through extensive usage of GitHub and Trello.

● Collaborated directly with Deed CTO to apply design thinking principles.

● Co-developed a website, iOS, and Android app utilizing HTML, CSS, React Native, and Node.js. Abbott Laboratories Irving, TX

STEM Intern Summer 2016/17

● Completed a Yellow Belt, Lean Six Sigma Project that reduced the cost of labor by 10% for a blood analyzing instrument.

● Analyzed and interpreted a process using hierarchical task analysis and identified the biggest opportunities for improvement.

● Designed 3D CAD models utilizing SolidWorks and 3D printed a test bed for a subassembly on a blood analyzing machine.