Candace Middleton

Kansas City, MO *****

816-***-****

ad2yx2@r.postjobfree.com

Professional Summary

Well-qualified financial systems professional offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Skills

Customer Notifications

Financial Records and Reporting

Monthly Reconciliations

Business Negotiation

MS Office

Time Management

Content Management

Collaborative

Invoice Preparation

Fiscal Reporting

Verbal and Written Communication

Regulations and Compliance

Research and Documentation

Data Analytics

Process Improvements

Staff Training

Persuasive

Payment Processing

Account Reconciliation

Recordkeeping and Documentation

Delinquent Account Management

Payment Plan Processing

Audits

Deduction Legitimacy

Account Discrepancies

Excellent Negotiation Skills

Work History

June 2023 - Current

Internal Revenue Service, IRS

Tax Examiner Clerk

Researched tax issues and stayed current on all federal and state tax laws.

Interpreted and applied federal and state tax codes for personal, business and corporate taxes.

Prepared all federal and state income tax paperwork for extensions and returns.

Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.

April 2020 - April 2023

Allied Universal Security Services - Kansas City, MO

Flex Security Officer

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Responded quickly to incidents and assessed active situations for security concerns.

Responded quickly to emergency situations to assess and deflect issues.

Completed full building and grounds patrols to spot and investigate concerns.

November 2016 - January 2020

Baby & Child Associates - Kansas City, MO

Accounts Receivable Specialist

Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collection targets and reduce or maintain A/R over 120 days at and below target level

Accurately process all billing daily, with full documentation

Responsible for payment remediation of delinquent patient accounts making sure that they are reported correctly to bad debt

Obtain and maintain accurate patient, billing and insurance information, verification and pre- authorization in patient files and in the billing system

Accurately process all billing daily, with full documentation

Follow up on all open accounts in a timely manner to ensure that accurate chronological financial records are maintained on each patient.

June 2014 - November 2016

Hanger Prosthetics & Orthotics - Kansas City, MO

Collections Representative

Research patient claims to verify if payments have been applied to their accounts

Responsible for medical collections for outstanding DME claims to both insurance companies and patient collections

Research policy information and patient records to resolve issues concerning payment and processing of patient claims

Compose both verbal and written inquiries to insurance providers as well as members to clear outstanding balances on patient accounts

Review and correct claims for insurance providers providing any missing or incomplete required information for claims processing

January 2013 - July 2014

Apria Healthcare - Overland Park, KS

Collections Account Manager

Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Processed payments and applied to customer balances.

Worked in call center environment handling outbound calls B2B.

Achieved daily performance goals in RCM (Revenue Cycle Management to meet companies goals in total debt for business.

June 2009 - December 2012

Blue Cross And Blue Shield - Kansas City, MO

Dedicated Unit Customer Service

Answered incoming calls and emails from current members concerning their health insurance plans .

Educated new and existing members of their insurance benefits and coverage.

Updated customer service database with new information, address changes and contact details.

Submitted appeals on behalf of members for denied services

Corresponded with medical professionals in reference to members insurance benefits and care coverage.

Education

May 2014

Vatterott College - Kansas City Kansas City, MO

Associate of Applied Science Electrical And Power Transmission Installation

[Scholarship Name] Umkc Yoodle web development scholarship

Relevant Coursework: Front end Web development certified

Data analytics certified

May 1998

Paseo Acad. Of Performing Arts Kansas City, MO

High School Diploma

Certifications

Certified Front & Web Developer, UMKC - August 2023

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