Entry Level Technical Support

MOHAMED ABDELMOULA

******************@*****.*** 646-***-**** Utica, NY 13501

Summary College student with education in IT combined with rigorous experience as a hands-on IT Helpdesk Support trainee. Consistently recognized for technical troubleshooting skills used to resolve technical issues rapidly and cost-effectively. Technology competencies Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Skills Operating Systems: Windows 10, Windows

Policy, DNS, DHCP.

Server

IT Fundamental.

Ticketing Systems: ServiceNow, Zen desk

Hardware Troubleshooting: PC assembly.

Active Directory: User account

Microsoft Office Suite, antivirus software

management, Group

Networking: Basic understanding of LAN,

WAN.

Hardware Upgrades

Networking

Mobile Device Support

Experience IT Technician 07/2019 - 03/2021

MORE TECH MOBILE & COMPUTER 6 of October, Giza

Diagnosed and repaired a variety of hardware and software issues for computers and mobile Specialized in fixing devices, ensuring efficient and timely solutions Successfully unlocked and restored accounts, prioritizing security and user access Collaborated with cross-functional teams to enhance overall efficiency in technical support. SYSTEM ADMINISTRATION EXPERIENCE 01/2023 - Current Jobskillshare

Installed and setup VirtualBox, flenses, Windows Server 2016, linked clones Added Windows 10 client machines to Windows Server 2016 domain Created and modified Active Directory template user accounts to hold various properties Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop

Created and linked Group Policy Objects (GPO) in Active Directory. Assembly Line Worker 01/2023 - Current

ConMed Utica, NY

Built and packaged products to comply with multiple work orders and deadlines. Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained Hand-assembled needed parts with using microscope

Education and

Certificates

CompTIA A+ 01/2024

Mohawk Valley Community College Utica, NY

Computer Information Systems 01/2023

M

A

Mohawk Valley Community College Utica, NY

IBM TECHNICAL SUPPORT PROFESSIONAL: INFORMATION TECHNOLOGY Coursera Mountain View, CA

CPR &AED: HEARTSAVER

Faxon-St Luke's Healthcare School of Radiologic Technology Utica, NY

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